Patient Services Rep MA

Dignity Health Medical Group•Phoenix, AZ

4d•$19 - $24•Onsite

About The Position

Saint Joseph’s Hospital and Medical Center (SJHMC) in Phoenix, AZ, is a 571-bed nonprofit hospital founded over 125 years ago. It is a global destination for life-changing care, known for its specialized care centers including Barrow Neurological Institute (BNI), Norton Thoracic Institute (NTI), and a Level I Trauma Center. SJHMC fosters a culture of excellence, well-being, community, and collaboration, with over 20% of its patients traveling internationally for specialized care. This role is an invitation to join a family of dedicated professionals at the forefront of medical innovation, united by the power of humankindness.

Requirements

Must reside in Arizona or Nevada
High School Graduate
Satisfactory completion of a formal Medical Assistant program or military training that is equivalent to an accredited Medical Assistant program
Minimum of two (2) years experience in a patient-focused healthcare environment
High volume multichannel contact center experience
Experience with computer systems, including office windows based programs and web based applications

Nice To Haves

Certified Medical Assistant AAMA

Responsibilities

Manage phone customer service, distribute communications, and handle patient information like demographics, insurance verification, and appointment scheduling.
Process referrals, authorizations, pre-registrations, and other clerical tasks.
Schedule and register patient appointments and/or provide information for other requests.
Process all phone, fax, email, and other communication channel requests with an emphasis on efficiency and accuracy.
Train and handle onboarding of new members to departmental standard operating processes, explanation of available services, tools, resources, and availability of providers.
Update patients of the status of their referral or authorizations.
Answer, screen, and process a high volume of incoming calls in a professional manner.
Direct patient access to the practice by scheduling and canceling patient appointments for multiple providers.
Utilize and adhere to a phone script, clinical decision trees and scheduling criteria following department guidelines.
Use independent knowledge within scope of knowledge and training to determine the type of appointment needed and urgency to schedule the patient to the appropriate provider or route the call to the appropriate resource.