Patient Services Rep-Labor & Delivery

Cooper University Hospital•Camden, NJ

3d•Onsite

About The Position

This position has a strong emphasis on customer service to our patients: Must ensure quality patient scheduling, positive telephone etiquette and customer satisfaction in support of the mission of Cooper University Hospital. Serve as the front-line contact person for all incoming patients. Greet, register, schedule, collect point of service copays and provide general information to patients and their families using AIDET. Must have the ability to be organized, take independent action and project Cooper’s values to both customer and co-workers. Serves as patient’s non-clinical navigator during discharge coordination.

Requirements

Excellent organizational, written/verbal communication and teamwork skills
Demonstrated performance of excellent customer service skills
Customer service-oriented attitude/behavior
Pleasant and poised demeanor
Excellent phone etiquette
Excellent communication skills both verbal and written
Skilled in the use of computers

Nice To Haves

Bilingual (English/Haitian Creole) preferred
Bilingual (English/Spanish) preferred
Minimum one year of recent registration or billing experience working in a medical facility preferred
Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations and referrals preferred
Epic experience preferred
NAHAM Certified Healthcare Access Associate (CHAA) certification preferred

Responsibilities

Ensure quality patient scheduling
Maintain positive telephone etiquette
Ensure customer satisfaction
Serve as the front-line contact person for all incoming patients
Greet, register, schedule, collect point of service copays
Provide general information to patients and their families using AIDET
Be organized, take independent action and project Cooper’s values to both customer and co-workers
Serve as patient’s non-clinical navigator during discharge coordination