Patient Services Rep II

Savista•Columbia, WA

13d

About The Position

Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to problem solve and deliver revenue cycle improvement services that enable their success, support their patients, and nurture their communities, all while living our values of Commitment, Authenticity, Respect and Excellence (CARE). The Patient Access Representative facilitates all components of patient registration. This includes obtaining all necessary demographic and financial information to ensure that the most accurate patient data is obtained and populated into the patient record. This role is also responsible for greeting patients and representing Savista in a professional manner. This position will be floating between departments as coverage is needed. A PSR II will be part of the on-call rotation or other department as assigned by Supervisor and work assignments may change without notice.

Requirements

High school diploma or GED.
At least 2 years or more of experience working within the registration process in a hospital or physician office setting, including demonstrated success obtaining patient demographic and financial information, handling insurance verification and obtaining authorizations.
Knowledge of patient access services and the overall effect on the revenue cycle.
A thorough understanding of commercial and government insurance plans, payer networks, government resources, and medical terminology.
Demonstrated experience communicating effectively with a customer and simplifying complex information.
Demonstrated ability to navigate Internet Explorer and Microsoft Office.
Experience working in a role that requires prioritization of multiple critical priorities while ensuring quality and achievement of performance metrics.
Demonstrated ability to meet or exceed performance metrics

Responsibilities

Interviews patients in person or by phone to obtain all required information for hospital records and billing systems.
Registers or Pre-registers all scheduled patients for admission, partial hospitalization, and outpatient services according to department policies and procedures.
Obtains patient and/or responsible party signatures on registration and issues required information to patients/ responsible party concerning Advanced Directives, Privacy, Medicare and required other compliance or consent forms.
Verifies insurance coverage and obtains authorization for all services requiring pre-certification.
May prepare charts and paperwork for patient visits.
Places identification wristband on patient and follows hospital patient safety procedures for patient identification at all times.
Performs clerical functions as needed, including answering phones, taking messages, chart processing, filing, faxing, etc.
Assists patients with questions regarding hospitals bills including taking payments at any registration location.
Screens patient for Medicaid, Affordable care Act or hospital sponsored financial program and provides appropriate documentation and referral.
May provide bedside financial counseling and collection support by telephone for patient balances after discharge.
Supports Savista’s Compliance Program by adhering to policies and procedures pertaining to HIPAA, FDCPA, FCRA, and other laws applicable to Savista’s business practices. This includes becoming familiar with Savista's Code of Ethics, attending training as required, notifying management or Savista’s Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations.