Patient Services Rep - Float Team

Cooper University Hospital • Camden, NJ

6d • Onsite

About The Position

This position has a strong emphasis on customer service to our patients. Must ensure quality patient scheduling, positive telephone etiquette and customer satisfaction in support of the mission of Cooper University Hospital. Serve as the front line contact person for all incoming patients. Greet, register, schedule, collect point of service copays and provide general information to patients and their families using AIDET. Must have the ability to be organized, take independent action and project Cooper’s values to both customer and co-workers. Serves as patient’s non-clinical navigator during discharge coordination.

Requirements

• Strong emphasis on customer service
• Quality patient scheduling
• Positive telephone etiquette
• Customer satisfaction
• Ability to be organized
• Ability to take independent action
• Project Cooper’s values to both customer and co-workers

Responsibilities

• Serve as the front line contact person for all incoming patients.
• Greet, register, schedule, collect point of service copays and provide general information to patients and their families using AIDET.
• Serves as patient’s non-clinical navigator during discharge coordination.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED