Patient Services Registrar - Lead

Silver Cross Hospital•New Lenox, IL

6d•Onsite

About The Position

Leads frontline registration operations while performing high-level registration and administrative functions. Ensures efficient workflow, staff coordination, and quality performance across the registration team. Serves as the primary point of contact during assigned shifts, supporting both staff and departmental needs.

Requirements

High school diploma or equivalent required
Proficiency in computer systems and ability to navigate multiple platforms
Experience with Cerner preferred
Previous healthcare experience required
Strong customer service and phone communication skills required
Demonstrated leadership and team coordination abilities

Responsibilities

Perform advanced registration and administrative duties with a high level of accuracy and efficiency
Coordinate daily workflow by assigning, organizing, and delegating tasks to registration team members
Develop staff rotations, including workstation assignments, break schedules, and coverage planning
Act as the first point of contact for staff support, issue resolution, and interdepartmental collaboration
Monitor registration quality, identify errors, and provide real-time coaching and corrective feedback
Provide leadership with feedback on employee performance and development opportunities
Promote a positive and engaged work culture through clear expectations and recognition
Maintain ownership of productivity, worklists, and performance metrics
Ensure compliance with organizational policies, procedures, and regulatory standards
Model professionalism, strong customer service, teamwork, and patient-centered care
Demonstrate strong organizational, communication, and follow-up skills
Maintain flexible availability to support operational needs (Monday–Friday with variable hours)