Patient Services Medical Assistant

Neighborhood Healthcare • Escondido, CA

17h • Onsite

About The Position

The Patient Services Medical Assistant (PSMA) works to support the mission and vision of Neighborhood Healthcare by supporting the clinic with front and back-office tasks. This role will direct incoming calls to ensure they are transferred to the appropriate contact within the clinic and assist patients with scheduling and re-scheduling healthcare appointments. The scheduled work hours are Monday-Friday, from 8:00 am - 5:00 pm.

Requirements

• High school diploma/GED required
• Valid Medical Assistant Certificate from an accredited program required
• Current Basic Life Support (BLS) certification is required upon hire and must be maintained as a condition of employment.
• One year customer service experience required
• Excellent verbal and written communication skills, including superior composition, typing and proofreading skills
• Ability to interpret a variety of instructions in written, oral, diagram, or schedule form
• Knowledgeable about and experience with customer service etiquette and protocols
• Ability to interact effectively with clinic personnel, patients, and diverse populations
• Ability to successfully manage multiple tasks simultaneously
• Excellent planning and organizational ability
• Ability to use computer programs, such as spreadsheets and databases
• Ability to work as part of a team as well as independently
• Ability to work with highly confidential information in a professional and ethical manner
• Ability to lift/carry 20 lbs/weight
• Ability to stand for long periods of time

Nice To Haves

• in a healthcare setting preferred
• Experience working with electronic medical records and multi-phone lines preferred
• Bilingual (English/Spanish) highly preferred

Responsibilities

• Direct Patient Care Assesses incoming phone calls to determine the correct course of action based on customer's information and needs
• Corresponds with patients, salespeople, and visitors in an accurate, expeditious, courteous, and competent manner via in-person, telephone, and/or mail
• Conducts appointment reminder calls to all patients; including noted documents required for their visit
• Impacts patient experience by demonstrating courteous and helpful behavior and a commitment to accuracy
• Generates daily lists of scheduled appointments for the clinic
• Shares accountability for overall patient health outcomes by working in coordination with care teams
• Operates to instill confidence in our care and facilities to patients, fellow employees, and other stakeholders
• Schedules appointments and enter all required data into electronic scheduler
• Tracks and records filled and cancelled appointments
• Prepares patient charts prior to their appointments
• Verifies patient appointments and arrival time at registration
• Receives and records patient payments in computer and ledger for services received
• Verifies patient records are up to date and accurate; makes appropriate changes in computer system, as needed
• Completes ongoing/annual training for position compliance
• Communicates and performs clinical care services with patients
• Takes patient vital signs and obtains patient intake information
• Discusses patient needs and provides education and resources to patients directly
• Ensures exam rooms are stocked, cleaned, and set up for examinations and procedures
• Coordinates provider workflows to ensure efficient patient care
• Ensures the provider has all pertinent information required for each patient visit including diagnostic images, labs, procedure tray set-ups, and required screenings
• Assists other providers and care teams in Chiropractic, Acupuncture, and Podiatry medicine departments as needed
• Utilizes electronic health records to order, process, and document clinical treatment plans for patients as directed by the provider
• Conveys information to patients via telephone or email under the direction of a provider or Registered Nurse
• Provide patient with requested documents after review to ensure forms are complete, accurate, and executed by the provider
• Completes ongoing/annual training for position compliance

Benefits

• The posted salary range reflects the designated pay grade for this position. While this range represents the broader classification of the role, actual compensation will be based on several factors, including but not limited to: the candidate’s overall knowledge, skills, and experience, market data and industry benchmarks, internal equity within the organization, Budgetary considerations and organizational needs. As a result, placement within the range is not guaranteed, and the full pay grade range may not be utilized.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED