Patient Services Manager

Compass Group•Wichita, KS

3d•Onsite

About The Position

TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients. We are seeking a Patient Services Manager to lead our Patient Services Team in an Acute Care setting in City, State.

Requirements

Associate degree with one (1) year work experience in food services or related field, or bachelor’s degree in food service technology/management or related field
Possess the necessary skills to effectively utilize Microsoft office applications, electronic medical record, and diet office systems

Nice To Haves

Certified Dietary Manager certificate, Registered Diet Technician or Registered Dietitian, preferred
Minimum of one (1) year experience in food service management preferred in an acute care setting
ServSafe® certified, desirable

Responsibilities

Establishes goals and oversees implementation of patient food services needs based upon medical direction and patient population
Hires, directs, coaches, trains, and develops patient service team members
Complies with dietary restrictions on special or modified diets to ensure optimal food preferences are met within guidelines of the diet order limitations
Ensures patient services staff assists in achieving stated patient satisfaction goals
Complies with regulatory standards, including federal, state, and accrediting agencies while adhering to facility confidentiality, HIPAA regulations, and patient rights policies
Participates in/ leads patient satisfaction programs, departmental meetings, and facility wide Quality Assurance/Performance Improvement programs