Patient Services Manager
About The Position
Ennen Eye Center is seeking an experienced, positive, and highly organized Patient Services Manager to lead our Patient Services Team. This is a key leadership position within our practice. The Patient Services Manager oversees the team responsible for creating an exceptional patient experience from the first phone call through check-in, scheduling, and checkout. Just as importantly, this individual will help build a collaborative culture in which Patient Services and our clinical teams work together toward one goal: providing outstanding care to every patient. We are looking for a leader who enjoys developing people, solving problems, and creating a positive and accountable workplace. The ideal candidate is approachable but confident, communicates clearly, and understands that a strong culture requires both support and accountability. This position is an excellent fit for someone who has successfully led a front-office, patient-access, or patient-services team in a medical practice or other healthcare environment.
Requirements
- Previous supervisory or management experience required
- Experience leading a patient-facing team is highly desirable
- Strong interpersonal and communication skills
- Demonstrated ability to coach employees and manage workplace conflict constructively
- Highly organized with strong follow-through and attention to detail
- Comfortable working in a fast-paced medical environment
- Able to balance excellent customer service with operational efficiency and accountability
- Positive, professional, and solutions-oriented leadership style
Responsibilities
- Lead, coach, and support the Patient Services Team
- Promote a positive, professional, and team-oriented workplace culture
- Establish clear expectations and hold team members accountable for performance and professionalism
- Oversee patient scheduling, registration, check-in, checkout, telephone communication, and related workflows
- Ensure patients receive a welcoming, efficient, and consistent experience
- Foster effective communication and teamwork between Patient Services and clinical staff
- Manage staffing schedules and daily coverage
- Train and onboard new Patient Services employees
- Monitor workflows and identify opportunities to improve efficiency and patient satisfaction
- Address employee concerns directly and professionally
- Help resolve patient concerns and service issues
- Work closely with physicians, administration, and clinical leadership
- Maintain appropriate confidentiality and ensure compliance with practice policies and healthcare regulations
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
