Patient Services Manager

Metz Culinary Management•Baltimore, MD

9d•Onsite

About The Position

Metz Culinary Management is growing and has openings for a Patient Food Services Manager who shares a passion for Food and Service. The PSM plans, coordinates and manages all in-room Patient Dining. The primary focus of our Patient Services Manager is the overall leadership of the Server Team and oversight of the Patient Experience, ensuring amazing food, unexpected service and the ability to engage with our patients to utilize the ordering system and/or assist in the menu selections and follow up to ensure satisfaction. The Patient Services Manager primarily functions as a member of the multidisciplinary health care team to implement nutrition care plans. A successful candidate will have a strong knowledge of the importance of Customer Relations, Dining Experience, and Employee Management. While experience working in the Patient Food Services setting would be ideal, some of our most successful Patient Services Managers have a background in Restaurant General Manager roles. HOSPITALITY minded leadership is a MUST.

Requirements

Bachelor’s Degree
Patient Services or Restaurant Manager experience required
AMAZING Communication Skills (Verbal and Written)
Strong Microsoft Office Skills
Creating effective communication documents including summaries, reports and letters
HOSPITALITY minded leadership is a MUST.

Nice To Haves

Patient Services or Restaurant Manager experience would be ideal

Responsibilities

Plans, coordinates and manages all in-room Patient Dining.
Provides overall leadership of the Server Team.
Oversees the Patient Experience, ensuring amazing food and unexpected service.
Engages with patients to utilize the ordering system and/or assist in menu selections.
Follows up to ensure patient satisfaction.
Functions as a member of the multidisciplinary health care team to implement nutrition care plans.