Patient Services Manager - Lufkin, TX
About The Position
Morrison Healthcare is seeking a Patient Services Manager to lead its Patient Services Team in an acute care setting. The manager oversees patient food service operations based on medical direction and the needs of the patient population, ensuring dietary restrictions and modified diets are followed while patient food preferences are accommodated within diet-order guidelines. The role also supports patient satisfaction and quality improvement initiatives and ensures compliance with regulatory standards, confidentiality requirements, HIPAA regulations, and patient rights policies. The manager hires, directs, coaches, trains, and develops patient services team members. The position requires an associate degree plus one year of food services or related work experience, or a bachelor’s degree in food service technology, management, or a related field. Relevant credentials and acute-care food service management experience are preferred.
Requirements
- Associate degree and one year of work experience in food services or a related field, or a bachelor’s degree in food service technology, management, or a related field.
- Ability to effectively use Microsoft Office applications, an electronic medical record, and diet office systems.
Nice To Haves
- Certified Dietary Manager certificate, Registered Diet Technician credential, or Registered Dietitian credential.
- At least one year of food service management experience, preferably in an acute care setting.
- ServSafe® certification.
Responsibilities
- Establish goals and oversee implementation of patient food service needs based on medical direction and the patient population.
- Hire, direct, coach, train, and develop patient services team members.
- Comply with dietary restrictions for special or modified diets while meeting food preferences within diet-order limitations.
- Ensure patient services staff help achieve stated patient satisfaction goals.
- Comply with regulatory standards, including federal, state, and accrediting agency requirements, and adhere to facility confidentiality, HIPAA, and patient rights policies.
- Participate in or lead patient satisfaction programs, departmental meetings, and facility-wide Quality Assurance/Performance Improvement programs.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Retirement plan
- Flexible time off
- Paid parental leave
- Holiday time off (varies by site/state)
- Personal leave
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet insurance
- Commuter benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Potential paid and/or unpaid time off benefits in accordance with applicable law
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
