RN Patient Services Manager III - Neuroscience Intensive Care Unit (NSICU)

UNC Health•Raleigh, NC

5d•Onsite

About The Position

UNC Health Rex is seeking an experienced nurse leader to manage its 10-bed Neuroscience Intensive Care Unit (NSICU), which provides around-the-clock neuro-critical care for patients with complex neurological conditions. The unit uses advanced technology, including intracranial pressure monitoring, EEG, and point-of-care ultrasound. The manager leads clinical operations and supports a culture in which teammates feel valued, supported, and empowered. This position supervises a large clinical unit and ensures appropriate care and services for patients and families, adequate staffing and skill mix, and effective oversight of nursing and support staff. The manager is responsible for human-resource and budget management, regulatory compliance, quality improvement, staff education and competency, and customer satisfaction. The role is onsite in Raleigh, North Carolina, and is a full-time, 40-hour-per-week day job. Pay offers are determined by experience and internal equity.

Requirements

Bachelor's degree in Nursing (BSN) from a state-accredited school of professional nursing.
Licensed to practice as a Registered Nurse in North Carolina.
BLS certification required.
Three years of professional nursing experience in tertiary care.
One year of management experience in a specialty area.

Nice To Haves

For positions at Magnet Hospitals, an ANCC Magnet-approved professional certification relevant to management, leadership, or the clinical area is required within the probationary period of employment.

Responsibilities

Ensure appropriate care and services are available to patients and families and facilitate interdisciplinary collaboration in care planning.
Ensure appropriate clinical staffing and skill mix for patient care.
Supervise nursing staff and other professionals or paraprofessionals, which may include health unit coordinators, nursing assistants, and utility aides.
Manage human resources, foster staff recruitment and retention, apply organizational policies in employment decisions, and provide annual performance feedback and goal-setting opportunities.
Use clinical and financial information to establish and meet budgetary goals; manage personnel, supply, and equipment resources cost-effectively; and evaluate the effect of fiscal changes on quality outcomes.
Ensure nursing practice meets or exceeds internal and external regulatory standards, including organizational policies, state requirements, Joint Commission standards, Board of Nursing requirements, and other applicable accreditation standards.
Integrate current scientific evidence with standards of practice and unit planning.
Lead and participate in quality improvement initiatives addressing patient-safety and quality-of-care deficits.
Create an educational environment that supports student learning, staff continuing education, and orientation of new staff.
Ensure annual staff competency evaluations confirm staff have the knowledge and skills required for the patient population.
Promote high customer satisfaction, communicate satisfaction results and feedback to staff, and lead monthly initiatives to improve satisfaction with care and services.
Advocate within the organization for consumers, particularly vulnerable or at-risk populations.