PATIENT SERVICES MANAGER I

Compass Group•Town of Hempstead, NY

1d•Onsite

About The Position

Morrison Healthcare, a Compass Healthcare company, is a leader in healthcare food and nutrition services company, serving more than 1,000 hospitals and healthcare systems across the country. With more than 31,000 associates nationwide, Morrison uses the Power of Food to create personalized dining experiences for patients and in their cafés to advance the healing and healthful missions of its clients. Morrison has been serving some of the nation’s largest health systems for more than 70 years, and it leverages culinary, nutritional, and operational expertise to provide consistency and transform the healthcare experience. Since 2012, Morrison has been recognized as one of Modern Healthcare’s Best Places to Work and Training Magazine has named it a Top 125/APEX Award Training Organization. Morrison has more than 1,600 registered dietitians and 1,200 executive chefs, and serves more than 600M meals annually. Job Summary We are seeking an experienced Patient Services Manager to lead our Patient Services Team in an acute care hospital setting in Oceanside, NY. This role is responsible for overseeing patient dining operations, ensuring high levels of patient satisfaction, and maintaining compliance with clinical, operational, and regulatory standards.

Requirements

Associate degree with one (1) year of experience in food services or a related field or a Bachelor’s degree in Food Service Technology, Management, or a related discipline
Minimum of one (1) year of foodservice management experience, preferably in an acute care healthcare setting
Proficiency with Microsoft Office applications, electronic medical records (EMR), and diet office systems

Nice To Haves

Certified Dietary Manager (CDM), Registered Diet Technician (RDT), or Registered Dietitian (RD) preferred
ServSafe® Certification preferred

Responsibilities

Establish goals and oversee the delivery of patient food services based on medical direction, therapeutic requirements, and patient population needs
Hire, lead, coach, train, and develop patient services team members to support a patient‑centered dining experience
Ensure compliance with diet orders, special and modified diets, and dietary restrictions while accommodating patient food preferences within clinical guidelines
Drive patient satisfaction by supporting service excellence and ensuring staff contributes to achieving patient experience goals
Maintain compliance with all regulatory standards, including federal, state, and accrediting agencies, while adhering to facility confidentiality, HIPAA regulations, and patient rights policies
Participate in and/or lead patient satisfaction initiatives, departmental meetings, and facility‑wide Quality Assurance and Performance Improvement (QAPI) programs