Patient Services Manager 2

Sodexo Careers•East Stroudsburg, PA

About The Position

Join a team that embraces your passion for working with people — mentoring them as they achieve personal and professional goals while delivering exceptional patient care. Sodexo is seeking a Patient Services Manager 2 for Lehigh Valley Hospital–Pocono , a 230-bed hospital campus with more than 215 physicians on medical staff. This leader will oversee all patient feeding operations and play a key role in delivering a positive, consistent patient dining experience across the hospital. In this highly visible role, you will lead, mentor, and develop a team of approximately 40 frontline employees while collaborating closely with nursing and clinical teams to enhance patient satisfaction and operational excellence. Why Join Sodexo? Opportunity to lead in a respected healthcare environment Be part of a mission-driven organization focused on patient well-being Competitive salary and comprehensive benefits package Career growth within a global organization If you are a hands-on leader who thrives in a patient-centered environment and is passionate about team development, we encourage you to apply today. What You'll Do Direct and manage daily patient feeding operations, including tray line execution and meal delivery processes Lead, mentor, and develop frontline union staff to ensure high engagement and accountability Foster a culture of hospitality and service excellence focused on patient satisfaction Analyze patient satisfaction data and implement action plans to drive continuous improvement Serve as liaison between nursing units and the dietary department to address patient menu and meal concerns Ensure compliance with HACCP, regulatory, food safety, and workplace safety standards Train and coach staff on food safety, sanitation, and service expectations Manage scheduling, staffing, and operational priorities in a fast-paced healthcare environment What We Offer Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include: Medical, Dental, Vision Care and Wellness Programs 401(k) Plan with Matching Contributions Paid Time Off and Company Holidays Career Growth Opportunities and Tuition Reimbursement More extensive information is provided to new employees upon hire. What You Bring A passion for delivering an exceptional patient dining experience Strong leadership skills with the ability to motivate and develop union frontline teams Prior healthcare food service management experience preferred Excellent customer service and professional communication skills Ability to manage multiple priorities and collaborate effectively with interdisciplinary teams Experience analyzing patient satisfaction metrics and implementing performance improvement initiatives Knowledge of regulatory standards and compliance requirements ServSafe Manager Certification required Who We Are At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form . Qualifications & Requirements Minimum Education Requirement - Associate's Degree or equivalent experience Minimum Management Experience - 2 years Minimum Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.

Requirements

A passion for delivering an exceptional patient dining experience
Strong leadership skills with the ability to motivate and develop union frontline teams
Excellent customer service and professional communication skills
Ability to manage multiple priorities and collaborate effectively with interdisciplinary teams
Experience analyzing patient satisfaction metrics and implementing performance improvement initiatives
Knowledge of regulatory standards and compliance requirements
ServSafe Manager Certification required
Minimum Education Requirement - Associate's Degree or equivalent experience
Minimum Management Experience - 2 years
Minimum Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.

Nice To Haves

Prior healthcare food service management experience preferred

Responsibilities

Direct and manage daily patient feeding operations, including tray line execution and meal delivery processes
Lead, mentor, and develop frontline union staff to ensure high engagement and accountability
Foster a culture of hospitality and service excellence focused on patient satisfaction
Analyze patient satisfaction data and implement action plans to drive continuous improvement
Serve as liaison between nursing units and the dietary department to address patient menu and meal concerns
Ensure compliance with HACCP, regulatory, food safety, and workplace safety standards
Train and coach staff on food safety, sanitation, and service expectations
Manage scheduling, staffing, and operational priorities in a fast-paced healthcare environment