Patient Services Manager 2

Sodexo Careers • Gary, IN

13h

About The Position

Sodexo is seeking a service-driven Patient Services Manager 2 to manage the patient dining program at Methodist Hospital located in Gary, IN . In this role, you will oversee daily patient meal service, ensuring tray accuracy, timely delivery, and adherence to HACCP standards. The ideal candidate possesses strong leadership abilities, a passion for enhancing patient satisfaction, and proven experience managing food service operations within a healthcare environment. SodexoMagic is the joint venture partnership between NBA Hall of Famer, Earvin “Magic” Johnson, and Sodexo. As a certified minority company, we deliver food, facilities management and integrated services to corporations, healthcare facilities, K-12 schools, colleges and universities and airport lounges. This strategic alliance between Magic Johnson Enterprises and Sodexo, Inc., enables us to deliver creative solutions to our clients along with our local partners throughout the communities we serve.

Requirements

• excellent leadership and communication skills with the ability to maintain the highest of standards and implement company policies
• passion for our patients and customers to ensure our Sodexo CARES (Compassion, Accountability, Respect, Enthusiasm and Service) behaviors are followed daily
• knowledge of nutrition and specialized diets
• experience with oversight of diet offices
• strong management skills, preferably in healthcare
• Minimum Education Requirement - Associate's Degree or equivalent experience
• Minimum Management Experience - 2 years
• Minimum Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.

Responsibilities

• evaluate and develop service levels for the overall Patient Services Program targeted to exceed patient and customer satisfaction
• oversee Sodexo’s Patient Dining Program and daily meal rounding inclusive of service recovery
• collaborate with clinical, food service and interdisciplinary teams to enhance the patient experience
• perform tray assessments to ensure food quality and presentation and tray accuracy
• exceed Sodexo standards for Gold Checks and achieve successful regulatory inspections and audits
• perform management functions that include direct supervision of hourly associates including employee development.

Benefits

• Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience.
• Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training.
• Sodexo offers a comprehensive benefits package that may include: Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement
• More extensive information is provided to new employees upon hire.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree