Patient Services Manager 2

Sodexo•New York, NY

About The Position

Lead with Compassion. Elevate the Patient Dining Experience in Upper Manhattan. Sodexo is seeking a Patient Services Manager 2 for NYC Health + Hospitals / Carter, a 200-bed Long Term Care facility and 165-bed Nursing Facility located in upper Manhattan, New York. This is a key leadership role within a healthcare environment focused on delivering exceptional patient dining experiences. The Patient Services Manager 2 will report directly to the General Manager and oversee a team of approximately 37 union employees supporting a restaurant-style patient dining program, including in-room service. Why Join Sodexo? At Sodexo, you’ll be part of a mission-driven organization dedicated to improving quality of life for patients and residents. This role offers competitive compensation, comprehensive benefits, and the opportunity to lead within one of New York City’s vital healthcare facilities. What You'll Do Oversee day-to-day patient dining operations Manage, mentor, and support a team of approximately 37 union frontline employees Ensure consistent execution of restaurant-style and in-room dining services Lead training and onboarding of new team members with a strong focus on patient services excellence Drive patient satisfaction initiatives and service recovery efforts Ensure compliance with HACCP, regulatory requirements, and Sodexo standards Collaborate closely with clinical staff and hospital leadership to enhance the patient experience What We Offer Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include: Medical, Dental, Vision Care and Wellness Programs 401(k) Plan with Matching Contributions Paid Time Off and Company Holidays Career Growth Opportunities and Tuition Reimbursement More extensive information is provided to new employees upon hire. What You Bring Prior union management experience in healthcare food service and patient services (required) Strong leadership and team development skills Experience managing high-volume patient dining programs Knowledge of regulatory compliance and food safety standards Ability to work collaboratively within a long-term care or healthcare setting Excellent communication and customer service skills Who We Are At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form. Qualifications & Requirements Minimum Education Requirement - Associate's Degree or equivalent experienceMinimum Management Experience - 2 yearsMinimum Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.

Requirements

Prior union management experience in healthcare food service and patient services (required)
Strong leadership and team development skills
Experience managing high-volume patient dining programs
Knowledge of regulatory compliance and food safety standards
Ability to work collaboratively within a long-term care or healthcare setting
Excellent communication and customer service skills
Minimum Education Requirement - Associate's Degree or equivalent experience
Minimum Management Experience - 2 years
Minimum Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.

Responsibilities

Oversee day-to-day patient dining operations
Manage, mentor, and support a team of approximately 37 union frontline employees
Ensure consistent execution of restaurant-style and in-room dining services
Lead training and onboarding of new team members with a strong focus on patient services excellence
Drive patient satisfaction initiatives and service recovery efforts
Ensure compliance with HACCP, regulatory requirements, and Sodexo standards
Collaborate closely with clinical staff and hospital leadership to enhance the patient experience