Patient Services Manager 2

Sodexo Careers•Towson, MD

6d•Onsite

About The Position

Let your passion for people be the driver of your success at Sodexo. Through your leadership, your team will make a real impact every day. Sodexo is seeking a Patient Services Manager 2 at Greater Baltimore Medical Center. The 245 licensed bed facility (acute and sub-acute care) is located on a beautiful suburban campus that handles more than 23,000 admissions and over 52,000 emergency room visits annually. Since its founding in 1965, GBMC HealthCare’s accomplishments have validated the vision of GBMC’s founders to combine the best of community and university-level medicine.

Requirements

Excellent leadership and communication skills with the ability to maintain the highest of standards and implement company policies
Passion for our patients and customers to ensure our Sodexo CARES (Compassion, Accountability, Respect, Enthusiasm and Service) behaviors are followed daily
Knowledge of nutrition and specialized diets
Experience with oversight of diet offices
Strong management skills, preferably in health care
Minimum Education Requirement - Associate's Degree or equivalent experience
Minimum Management Experience - 2 years
Minimum Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.

Nice To Haves

Strong management skills, preferably in health care

Responsibilities

Oversees the daily operations of the patient dining experience, ensuring the highest level of service, safety, and quality.
Managing food service staff
Ensuring regulatory compliance
Enhancing patient satisfaction by delivering nutritious and appealing meals in a healthcare setting.
Implement performance improvement and quality assurance programs targeted to improve nutrition services and patient satisfaction.
Interact with patients and be the primary liaison for the clinical (physicians, nursing, and pharmacy) and food service teams.
Ensures compliance to Sodexo operating policies and procedures and works to maintain those standards.
Accountable for the execution of service quality and ensures customer and client satisfaction.
Conduct patient rounding.
Host monthly diet education classes with Nutrition Assistants.