Patient Services Manager 2

Sodexo • Rock Island, IL

1d

About The Position

Sodexo is seeking a compassionate Patient Services Manager 2 to manage the patient dining program UnityPoint Health -Rock Island Hospital located in Rock Island, IL. In this role, you will be responsible for ensuring meal tray accuracy and timely delivery while strictly following clinical nutrition guidelines. You will also promote a culture of hospitality and exceptional service. The ideal candidate possesses strong leadership abilities, a passion for enhancing patient satisfaction, and proven experience managing food service operations within a healthcare environment.

Requirements

• excellent leadership and communication skills with the ability to maintain the highest of standards and implement company policies
• passion for our patients and customers to ensure our Sodexo CARES (Compassion, Accountability, Respect, Enthusiasm and Service) behaviors are followed daily
• knowledge of nutrition and specialized diets
• strong management skills, preferably in healthcare
• Minimum Education Requirement - Associate's Degree or equivalent experienceMinimum
• Management Experience - 2 yearsMinimum
• Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.

Nice To Haves

• experience with oversight of diet offices

Responsibilities

• evaluate and develop service levels for the overall Patient Services Program targeted to exceed patient and customer satisfaction
• oversee Sodexo’s Patient Dining Program and daily meal rounding inclusive of service recovery
• collaborate with clinical, food service and interdisciplinary teams to enhance the patient experience
• perform tray assessments to ensure food quality and presentation and tray accuracy
• exceed Sodexo standards for Gold Checks and achieve successful regulatory inspections and audits
• perform management functions that include direct supervision of hourly associates including employee development

Benefits

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement
• More extensive information is provided to new employees upon hire.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree