Patient Services Manager 2

Sodexo•New York, NY

About The Position

Ready to lead a team that makes a difference every single day? Sodexo is looking for a dynamic, results-driven Patient Service Manager 2 to join our team at NYC Health + Hospitals/Lincoln in the Bronx! Lincoln is a flagship 375-bed facility and home to one of the premier trauma centers in the country. Your Mission: You will be the heartbeat of the patient dining experience, ensuring that every meal supports the healing journey for our diverse Bronx community. Why Lincoln? Be part of a facility known for innovation and excellence in patient care. This is a role where your leadership directly impacts the patient experience in a meaningful way. What You'll Do Team Leadership: Manage a dedicated team of 35+ union employees. Operations: Oversee patient food production, the diet office, and a cook-chill delivery system. Patient First: Conduct daily meal rounding and analyze satisfaction data to drive Gold Check Standards. Collaboration: Act as the key liaison between Nursing, Dietitians, and Culinary to ensure safety and excellence. What We Offer Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include: Medical, Dental, Vision Care and Wellness Programs 401(k) Plan with Matching Contributions Paid Time Off and Company Holidays Career Growth Opportunities and Tuition Reimbursement More extensive information is provided to new employees upon hire. What You Bring Culinary Background: A passion for high-quality food. Union Savvy: Experience managing in a union environment is a major plus! Healthcare Experience: You understand the unique pace of a busy hospital. Growth Mindset: Ability to implement process improvements and lead safety/HACCP training. Who We Are At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form. Qualifications & Requirements Minimum Education Requirement - Associate's Degree or equivalent experienceMinimum Management Experience - 2 yearsMinimum Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.

Requirements

Minimum Education Requirement - Associate's Degree or equivalent experience
Minimum Management Experience - 2 years
Minimum Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.
Culinary Background: A passion for high-quality food.
Healthcare Experience: You understand the unique pace of a busy hospital.
Growth Mindset: Ability to implement process improvements and lead safety/HACCP training.

Nice To Haves

Union Savvy: Experience managing in a union environment is a major plus!

Responsibilities

Manage a dedicated team of 35+ union employees.
Oversee patient food production, the diet office, and a cook-chill delivery system.
Conduct daily meal rounding and analyze satisfaction data to drive Gold Check Standards.
Act as the key liaison between Nursing, Dietitians, and Culinary to ensure safety and excellence.