Patient Services Manager 1

Sodexo Careers•Valencia, CA

19h•Onsite

About The Position

Sodexo is seeking a Patient Services Manager 1 to lead patient meal service operations at Henry Mayo Newhall Hospital in Valencia, CA. This role is responsible for providing direction and oversight for patient dining services within patient care units, ensuring high levels of quality, safety, and customer satisfaction that support both patient experience and company retention. At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Requirements

Experience leading or supervising food service operations, preferably in a healthcare or patient services environment.
Strong leadership and organizational skills with the ability to manage multiple priorities in a fast‑paced setting.
Knowledge of food safety, sanitation, and regulatory standards within healthcare dining services.
Excellent communication and customer service skills with a focus on patient satisfaction and team engagement.
Attention to detail and analytical skills to perform audits, interpret data, and support quality improvement initiatives.
Associate's Degree or equivalent experience

Responsibilities

Direct daily operations of patient meal services across patient care units, ensuring staff have the equipment, inventory, and resources needed to meet service standards, goals, and deadlines.
Supervise day‑to‑day work activities by delegating responsibilities, assigning and scheduling staff, prioritizing tasks, and monitoring operating standards.
Establish and communicate operating standards while implementing quality improvements to enhance service delivery and patient satisfaction.
Collaborate with nursing and clinical teams to ensure a patient‑centered dining experience and timely issue resolution.
Conduct operational audits and prepare reports to track performance, compliance, and continuous improvement opportunities.