Patient Services Manager

HHS, LLC•Newport News, VA

1d•$65,000 - $65,000•Onsite

About The Position

We are seeking a friendly, compassionate leader to join our culinary team. This role is integral to the healing process by ensuring food quality, service, safety, and sanitation for all patients. The Patient Services Manager will lead a goal-oriented patient ambassador team to create a hospitality-centered, guest-first environment that is effective, productive, and delivers quality service consistently.

Requirements

Experience managing a team and in customer service
Computer experience with word processing, spreadsheets, and various software
Must be willing to relocate for promotion opportunities
Must have or be willing to obtain a valid Serve Safe certification or equivalent

Nice To Haves

Certified Dietary Manager, Registered Dietitian, or Licensed Dietitian preferred
Working knowledge of Press Ganey/NRC Picker

Responsibilities

Provide leadership that supports a team environment that fosters morale, passion, quality, and respect
Lead and manage team member recruiting, training, and development
Perform daily inspections, patient rounding, assessments, coaching, and counsel team members
Provide education to patients, families, nursing, food service, and other facility staff on nutritional needs
Coordinate and evaluate food service standards to ensure patient satisfaction and nourishment
Take action and provide excellent customer service to correct any issues that occur
Implement, manage, and maintain the patient ambassador program for high-quality service
Collaborate with department, facility, and company leadership to achieve goals
Stays informed on patient satisfaction updates, current trends
Participates in departmental meetings and Quality Assurance/Performance Improvement programs, promoting collaboration and teamwork.
Participates in patient experience workshops and projects led by the organizations