Patient Services Manager 1

Sodexo•Santa Clarita, CA

2d•Onsite

About The Position

Sodexo is seeking a Patient Services Manager 1 to lead patient meal service operations at Henry Mayo Newhall Hospital in Valencia, CA. This role is responsible for providing direction and oversight for patient dining services within patient care units, ensuring high levels of quality, safety, and customer satisfaction that support both patient experience and company retention.

Requirements

Experience leading or supervising food service operations, preferably in a healthcare or patient services environment.
Strong leadership and organizational skills with the ability to manage multiple priorities in a fast‑paced setting.
Knowledge of food safety, sanitation, and regulatory standards within healthcare dining services.
Excellent communication and customer service skills with a focus on patient satisfaction and team engagement.
Attention to detail and analytical skills to perform audits, interpret data, and support quality improvement initiatives.
Associate's Degree or equivalent experience

Responsibilities

Direct daily operations of patient meal services across patient care units, ensuring staff have the equipment, inventory, and resources needed to meet service standards, goals, and deadlines.
Supervise day‑to‑day work activities by delegating responsibilities, assigning and scheduling staff, prioritizing tasks, and monitoring operating standards.
Establish and communicate operating standards while implementing quality improvements to enhance service delivery and patient satisfaction.
Collaborate with nursing and clinical teams to ensure a patient‑centered dining experience and timely issue resolution.
Conduct operational audits and prepare reports to track performance, compliance, and continuous improvement opportunities.