Patient Services Inbound Call Team

Lalor Family Dental•Village of Endicott, NY

11d•Onsite

About The Position

Dinosaur Orthodontics is seeking friendly, patient, and dependable individuals to join their Patient Services Team. This role is crucial in creating a warm, supportive, and stress-free experience for families navigating their child's orthodontic journey, from initial consultation to ongoing treatment. The position offers full training in scheduling, patient communication, workflows, and insurance basics, with pay provided during the learning period. Many successful team members come from backgrounds in childcare, education, retail, hospitality, or customer service.

Requirements

High School Diploma or GED required
Positive, patient-centered attitude with a genuine passion for helping patients
Friendly, calm, and reassuring communication style
Strong phone skills and the ability to build trust and rapport quickly
Ability to multitask, stay organized, and maintain accuracy in a fast-paced environment
Self-motivated, dependable, and results-focused
Strong attention to detail and ability to follow structured processes
Integrity, accountability, and a strong work ethic

Nice To Haves

Pediatric, dental, or customer service experience is a plus but not required

Responsibilities

Answer incoming calls with warmth, professionalism, and a family-friendly approach
Schedule appointments
Assist with general questions about treatment, insurance, payment plans, etc
Verify basic insurance information
Conduct outbound calls for appointment reminders, follow-ups, and unscheduled treatment outreach
Accurately document patient interactions and maintain organized, up-to-date records
Collaborate with clinical and business team members to ensure a smooth and positive experience for every patient