Patient Services Coordinator

University of Arkansas System • Little Rock, AR

3d • Onsite

About The Position

The Patient Services Coordinator in WISL will provide administrative and patient support services in a fast-paced clinical environment. Serves as the primary point of contact for patients, families, and visitors while ensuring exceptional customer service and adherence to UAMS Guest CARE standards. Coordinate patient services, manage medical records, scheduled appointments, answered multi-line phone systems, and facilitated communication between patients, providers, and clinical staff.

Requirements

• High School Diploma/GED plus one (1) year administrative experience.
• Ability to follow oral instructions, read and write.
• Ability to communicate with staff, patient/families following Guest CARE guidelines
• Proof of legal authority to work in the United States on the first day of employment.

Nice To Haves

• One or more year(s) of clerical experience
• At least 6-months’ experience with computers and/or electronic records
• Certification as a nursing assistant or military corpsman

Responsibilities

• Delivers exceptional customer service to patients, families, visitors, and healthcare staff while promoting a positive patient experience.
• Manages patient records and electronic health information, ensuring accuracy, confidentiality, HIPAA compliance, and proper documentation.
• Coordinates patient admissions, discharges, transfers, transportation, appointments, and related administrative processes.
• Serves as a communication liaison between patients, providers, nursing staff, and ancillary departments, ensuring timely and accurate information flow.
• Provides clerical and operational support, including maintaining unit logs, scheduling, processing documents, and managing departmental communications.
• Assists clinical staff with patient care support activities, including patient monitoring, comfort measures, transportation, and activities of daily living as needed.
• Maintains compliance with organizational policies, safety standards, infection control protocols, and emergency preparedness procedures.
• Participates in process improvement initiatives, staff development, and ongoing training to enhance operational efficiency and patient satisfaction.
• Other duties as assigned.

Benefits

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED