Patient Services Coordinator

Innovive Health•Middleton, MA

21d•$20 - $23•Hybrid

About The Position

Innovive Health provides a supportive environment where clinicians can make a meaningful impact in the lives of patients by delivering care in the comfort of their home. Our dedicated teams go above and beyond to provide high-quality, compassionate care, and we believe the quality of our employees is the foundation of the care we deliver. Our employees are our biggest asset. We offer a competitive salary and a generous benefits package.

Requirements

Bachelor’s degree or equivalent in work experience
Advanced proficiency in Windows environment, with emphasis Outlook, Excel, Word, and Teams

Nice To Haves

Social Worker, Human Services, Psychology, or Business concentration
1+ year experience in home health environment

Responsibilities

Manages schedules for all assigned patients; edits schedule timely when patient visits must be reassigned.
Answers calls and questions regarding patient and clinician schedules and resolves route problems; refers clinical questions to Clinical Director and Clinical Care Manager as necessary.
Prepares weekly and weekend clinician schedules accurately
Performs daily review of weekly and weekend clinician schedule
Works alongside the Clinical Director and Clinical Care Manager to ensure productivity is being met by clinicians
Schedules Admission, Recertification, and Resumption visits
Reschedules declined or missed visits (if appropriate)
Ensures adequate staffing coverage for vacation, sick leave, holidays, etc.
Ensures patient details and routes are tracked accurately and maintained daily.
Runs daily reports and takes action or corrects errors as needed.
Schedules a visit reason for every visit according to the patient’s primary insurance and authorization with information from clinicians on the type of nursing care performed in the home.
Maintains compliance of assigned patients’ visit frequency orders.
Assists with internal transfer of patients between branch offices.
Follows up and corrects any scheduling or care coordination issues reported by On-Call Clinician during after-hours operations.
Schedules training visits for all new clinicians and ensures completion of on-boarding process.
Ensures utilization of all per diem clinicians; reports non-utilization to Clinical Director as necessary.
Monitor clinician and patient statistics and reports.
Provides coverage for other Patient Service Coordinators as directed by the Clinical Operations Manager or Team Lead
Reads and adheres to and participates in the Branch's mandatory HIPAA/Privacy Program and Employee Compliance Program.
Reads and adheres to all Branch policies and procedures and follows Employee Handbook guidelines.
Performs other duties as assigned.