Patient Services Coordinator - NICU

University of Arkansas • Little Rock, AR

10d • Onsite

About The Position

The Patient Services Coordinator (PSC) is the first contact representative for the Women and Infants Service Line. The PCS meets and greets all visitors and families, needs good interpersonal communication skills, customer service skills and phone etiquette. The PCS projects a positive, willing to help attitude at all times, communicates regularly with nursing staff, relaying phone calls and messages in a timely manner; and knows when to call the Charge Nurse or UAMS Police to address complicated guest situations and does so in a timely manner.

Requirements

• High School Diploma/GED plus one (1) year of administrative experience.
• Ability to follow oral instructions
• Ability to read and write
• Basic Computer Skills
• Proof of legal authority to work in the United States on the first day of employment.

Responsibilities

• Meet and greet all persons to the maternal-infant division
• Maintain security of unit through A-phone system
• Direct and escort visitors to appropriate areas
• Complete check in procedure for all visitors to the maternal-infant division
• Perform visitor and sibling screens as needed
• Facilitate entry of visitors to all secured areas
• Make parent/visitor badges as needed
• Answer and transfer phone calls
• May perform other duties as assigned.

Benefits

• Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED