Patient Services Coordinator - Outbound Remote

Center for Vein Restoration•Greenbelt, MD

7d•$19 - $21•Remote

About The Position

CVR is seeking a Patient Services Coordinator to join their team. This role focuses on converting inquiry calls into patients, developing lead generation plans, and identifying targeted leads to initiate the sales process. The coordinator will also make calls to prospects and patients who did not convert to appointments, as well as patients due for follow-up appointments. The goal is to meet or exceed sales objectives, instill confidence through communication, and ensure accurate data entry into NextGen. The role involves calling internet inquiries daily and following approved protocols for no-shows and cancellations. This is a full-time position with a consistent weekday-only schedule and no nights, weekends, or on-call shifts, supporting work-life balance.

Requirements

Sales experience, to include demonstrated experience successfully converting sales leads
Four years of experience delivering outstanding customer service
Excellent written and verbal communication skills
Strong organizational and computer skills
Minimum of High School Diploma or equivalent

Nice To Haves

Inside sales experience a plus
Bilingual strongly preferred

Responsibilities

Maintain an 80% conversion rate of all inquiry calls to PVN’s
Develop and accomplish a lead generation plan, meeting or exceeding monthly or annual targets
Identify targeted leads in order to start sales process and report accordingly
Target new patient business using demonstrated sales experience
Generate new patient business
Making calls to Prospects who did not convert to a new patient according to the approved call protocol.
Making calls to Patients who did not convert to Ablations according to the approved call protocol.
Making calls to Patients using the Recall Plan report. These patients are due for a follow-up appointment and the PSC’s research to ensure the follow-up appointment was kept and that the next appointment is scheduled according to the treatment plan.
Meet or exceed sales objectives in converting leads to PVN’s
Instill confidence with customers through clear and effective communication
Ensure that proper input of demographics and insurance information is entered into NextGen when scheduling new patients
Add value to each call by securing additional patient appointments as prescribed by the Doctor in the treatment plan.
Call internet inquiries daily to schedule new patients per approved protocol.
Call no shows/cancellations per approved protocol.
Ensure Tasks are worked and completed daily.
All other duties as assigned