Patient Services Coordinator

PT Solutions Physical Therapy • Tampa, FL

20h • Onsite

About The Position

At PT Solutions Physical Therapy, the Patient Service Coordinator serves as a crucial link between patients, providers, and insurers, ensuring a smooth, efficient, and supportive care journey. This role involves managing key administrative and communication processes, including verifying insurance coverage, obtaining prior authorizations, coordinating physician referrals, and optimizing schedules to facilitate patient access to necessary care. PT Solutions is a clinician-founded, mission-driven organization committed to expanding access to life-changing care, and has been recognized as a USA Today Top Workplace for four consecutive years. The company supports its team members with ongoing training, mentorship, and clear career advancement opportunities, fostering professional growth and empowering them to contribute to the future of rehabilitation therapy. This specific position is a Float role, requiring time to be split between two clinics located in Wesley Chapel and Lexington Oaks, Florida.

Requirements

• At minimum, a High School or GED diploma (Submission of diploma for the highest level of education obtained will be required)
• 1-2 years of customer service experience

Nice To Haves

• Experience with healthcare preferred

Responsibilities

• Reconcile patient payments and units billed while following HIPAA guidelines
• Follow appropriate processes for Insurance Verification and/or benefits management
• Obtain authorization and/or prior authorization
• Over the counter collections and reconciliation of all charges weekly and monthly
• Maintain relationships with patients, providers, clinicians, and internal operational departments

Benefits

• Competitive compensation with ability to earn performance-based incentives
• Professional development through strategic internal platforms
• Opportunity for career progression with a nationwide physical therapy practice
• Paid Time Off (PTO) and either Sick Leave or Extended Illness Bank (EIB) accrual (dependent on state laws)
• Reimbursement for endurance race entry fees

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED