Patient Services Coordinator

Peachtree Orthopaedic Clinic•Alpharetta, GA

9d•Onsite

About The Position

The Patient Services Coordinator is responsible for delivering seamless patient experience by combining front-desk administrative duties with financial services and account coordination. This role ensures that patients are efficiently checked in and out, insurance and demographic data is verified, payments and deposits are accurately collected and posted, and billing-related inquiries are addressed while also maintaining site specific needs to include supplies, maintenance, cleaning and receipt of deliveries. This position plays a key role in maintaining financial integrity and exceptional customer service along with the overall appearance of our sites across all Peachtree Orthopedics (POC) clinics. The Patient Services Coordinator provides both administrative and billing support to patients and staff. Responsibilities include greeting and checking in patients, maintaining waiting room cleanliness, and managing deliveries and visitor screening. The coordinator verifies and updates patient insurance and demographic information, obtains patient referrals when applicable, ensures accurate collection and posting of payments, and schedules necessary follow-up appointments to include knowledge of all ancillary services. Financial duties involve processing co-pays, balances, and deposits; reconciling daily collections; and preparing courier-ready deposits. The role also includes contacting internal resources to assist patients regarding balances, setting up payment plans, and resolving accounts receivable issues. The role is responsible for all items required for daily schedule scrubs and creating a Daily Balance Sheet of needed actions for all patients with next day appointments to include printing all needed schedules and tracking sheets. Documentation must be thorough, including notations in Quickview, appointment lines, and balance sheets. Maintaining up-to-date knowledge of insurance and billing procedures is required, and the coordinator must ensure compliance with HIPAA regulations and all internal policies. Other duties as assigned.

Requirements

A high school diploma or GED is required.
Candidates must have a minimum of one to two years’ experience in customer service, healthcare customer service, billing, or front desk coordination.
Strong communication and customer service skills are essential, with the ability to speak clearly, write professionally, and interpret a variety of instructions and documentation.
The ability to multitask in a fast-paced environment and handle patient interactions with empathy and professionalism is critical.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to sort and file materials correctly by alphabetic and numeric systems
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Knowledge of MS Office Suite programs and EMR software.
Must be proficient in PowerPoint, Word, and Excel.
Ability to apply common sense understanding to carry out detailed written or oral instructions.
Regular sitting, walking, standing, reaching, and using hands and arms.
Occasionally lift and/or move up to 30 pounds.
Extended periods of computer use are common.
Ability to remain focused in a busy clinical environment is necessary.
Travel to different clinic locations and participation in required training may be expected.

Nice To Haves

An Associate degree in Healthcare, Business, or a related field preferred.
Familiarity with insurance plans and medical terminology is preferred.
Proficiency with computers, Microsoft Office applications and experience with EMR systems is preferred.

Responsibilities

Be the first point of contact for patients, offering a warm welcome, verifying appointments, and ensuring their comfort throughout their visit.
Juggle various tasks, from insurance verification to managing daily collections, all with exceptional attention to detail.
Utilize computer systems for appointment changes and patient profiles, ensuring our records are accurate and up to date.
Keep our clinics running smoothly, addressing any facility-related issues and ensuring a neat and orderly waiting room.
Serve as a vital link between patients, clinical staff, and physicians, ensuring everyone receives the assistance they need.
Assist with daily tasks, including handling mail, packages, and office supplies, ensuring our team has the resources they need.
Greeting and checking in patients, maintaining waiting room cleanliness, and managing deliveries and visitor screening.
Verifies and updates patient insurance and demographic information, obtains patient referrals when applicable, ensures accurate collection and posting of payments, and schedules necessary follow-up appointments to include knowledge of all ancillary services.
Processing co-pays, balances, and deposits; reconciling daily collections; and preparing courier-ready deposits.
Contacting internal resources to assist patients regarding balances, setting up payment plans, and resolving accounts receivable issues.
Responsible for all items required for daily schedule scrubs and creating a Daily Balance Sheet of needed actions for all patients with next day appointments to include printing all needed schedules and tracking sheets.
Documentation must be thorough, including notations in Quickview, appointment lines, and balance sheets.
Maintaining up-to-date knowledge of insurance and billing procedures is required, and the coordinator must ensure compliance with HIPAA regulations and all internal policies.
Other duties as assigned.