Patient Services Coordinator

The Center for Children•Glastonbury, CT

9d•$36,000 - $41,500•Onsite

About The Position

The Center for Children with Special Needs (CCSN) is looking to hire a full-time Patient Services Coordinator to join our Administrative team in providing receptionist and telephone support. The position will be located in CCSN's Glastonbury, CT office office and be a full-time role, Tuesday-Friday 7:30am - 4:00pm and Saturdays from 7:30am - 3:00pm. This position would be a key member of CCSN's administrative team and assist in all receptionist functions at the Center.

Requirements

Experience working in a high-call volume medical receptionist setting
Courteous and professional on the phone with incoming calls
Proficiency with VoIP-based phone systems that includes answer, transferring, and routing calls to appropriate parties
Ability to multitask and operate in a fast-paced environment

Nice To Haves

Experience working with ABA practices strongly desired
Experience with EMR (CCSN uses CentralReach) strongly preferred, although training will be provided
Prior experience working as a medical receptionist desired

Responsibilities

Support patient scheduling
Operating in highly-collaborative environment, partnering with clinical and administrative colleagues
Provide primary phone coverage to assist with patient arrivals and pick-up
Collaborate with other administrative team members on coordination across tasks
Maintain sensitive patient materials in compliance with legal standards (including HIPAA compliance)
Maintaining call logs of communications with patients and clinicians
Assist Administrative Team Lead with special projects / other tasks as assigned