Patient Services Coordinator

New York Oncology Hematology•Hudson, NY

9d•Onsite

About The Position

Join a practice at the forefront of cancer care and advanced treatments, offering opportunities for professional growth and continuing education. Work with a collaborative and compassionate team of experts dedicated to making a difference, with multiple locations throughout the Capital Region. Contribute to groundbreaking clinical trials that shape the future of oncology care and discover your career potential with a practice dedicated to excellence and innovation.

Requirements

High school diploma or equivalent required.
Position is entry level and requires 0-3 years’ experience preferably in a medical office setting.
Knowledge of medical terminology and coding a plus.
Must have excellent communication skills, written and verbal.
Proficiency in Microsoft Office (Outlook, Word, Excel) required.

Nice To Haves

Knowledge of medical terminology and coding

Responsibilities

Scheduling patient appointments and tests in an efficient and timely manner.
Greeting patients and their guests into the clinic in a prompt, courteous, and professional manner.
Serving as a liaison between patients and medical staff.
Supporting and adhering to the New York Oncology Hematology Compliance Program, including the Code of Ethics and Business Standards.
Demonstrating an understanding of patient confidentiality to protect the patient and clinic/corporation.
Adhering to confidentiality, state, federal, and HIPAA laws and patient records guidelines.
Verifying date of birth.
Obtaining all appropriate forms as required.
Answering incoming calls and messages related to scheduling; addressing callers’ needs and directing to appropriate department if needed.
Obtaining and communicating messages in an accurate and timely manner.
Scheduling new patients, patient referrals, and returning patients in the computer system in accordance with physician and/or office guidelines.
Receiving incoming referrals, creating accounts, obtaining, and entering insurance information.
Requesting initial records, working with provider on determining appropriate time for appointment, scheduling consult, and mailing out new patient packets.
Initiating all prior authorization requests and completing documentation relating to referrals in patients’ electronic medical records (EMR).
Communicating to patients all appointment details being scheduled and potential prep work needed, inquiring about test specifics from necessary parties and gathering patient information as needed.
Adhering to scheduling template containing physician meetings, satellite schedule, rounding, and call coverage.
Preparing correspondence, memos, forms, and other typing as requested by supervisor.
Responsible for timely and effective processing of EMR orders, including timely completion of chart messages.
Working the bump list and no-show reports in a timely manner.
Monitoring order queues as assigned to meet metrics designated by practice.
Canceling/rescheduling appointments according to physician schedule changes; notifying appropriate personnel.
Complying with no show process and policy.
Working closely with Front Office Supervisor & Nursing Supervisor to achieve optimal scheduling within the infusion room.
Responsible for meeting appropriate metrics and a checklist provided by supervisor.
Arranging for patients to have financial counseling as needed.
Covering for other front office functions as requested.
Floating as needed and/or assisting other sites remotely.
Performing other duties as assigned.