Patient Services Coordinator - Acute Care Cancer Center (ER)
About The Position
The Patient Services Coordinator at MD Anderson Cancer Center coordinates and schedules patient appointments and impacts patient care services by ensuring timely and accurate scheduling of provider appointments, diagnostic tests, procedures, and treatments. This role is essential to maintaining smooth patient flow and supporting the multidisciplinary care team. The Acute Care Cancer Center is a place where patients choose to come when the severity of their disease requires emergency care. The ACCC partners and works closely with the multidisciplinary care centers in the evaluation and treatment of patients who entrust them with their care.
Requirements
- High school diploma or equivalent.
- Three years of relevant work experience (may substitute additional education for required experience on a one-to-one basis).
- Must pass pre-employment skills test as required and administered by Human Resources
Nice To Haves
- Three years of customer service experience in a healthcare setting.
Responsibilities
- Coordinate and schedule patient appointments
- Schedule provider appointments, diagnostic tests, procedures, and treatments
- Prepare and maintain daily appointment templates and/or patient records in One Connect
- Communicate all pertinent information to families, physicians, team members, and other patient care areas
- Prepare patient materials and documentation according to established procedures
- Collect co-payments and validate patient insurance and demographics
- Update payment and patient information; reconcile One Connect cash drawer daily
- Perform validation of the Medicare Secondary Payer Questionnaire (MSPQ)
- Ensure coordination of benefits and assignment of Hospital Account Record (HAR)
- Follow standard operating procedures for institution and center
- Protect the security and confidentiality of patient information at all times
- Other duties as assigned
Benefits
- Paid employee medical benefits (zero premium) starting on the first day for employees working 30+ hours per week
- Group Dental, Vision, Life, AD&D, and Disability coverage
- Paid Time Off (PTO) and Extended Illness Bank (EIB) paid leave accruals
- Paid institutional holidays, wellness leave, childcare leave, and other paid leave programs
- Tuition Assistance Program after six months of service
- Teachers Retirement System defined-benefit pension plan and two voluntary retirement plans
- Employer-paid life, AD&D, and illness-related reduced salary pay program
- Health Savings Account and Dependent Care Reimbursement flexible spending accounts
- Fertility benefits
- State of Texas longevity pay
- Extensive wellness, recognition, fitness, employee health programs, and employee resource groups
- medical
- dental
- paid time off
- retirement
- tuition benefits
- educational opportunities
- individual and team recognition
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
