Patient Services Coordinator

Brigham Young University•Provo, UT

14d

About The Position

As the flagship higher education institution of The Church of Jesus Christ of Latter-day Saints, Brigham Young University (BYU) strives to be among the exceptional universities in the world. At BYU, we are devoted to our faith and to our students. We take an active role in the University's Mission: "To assist individuals in their quest for perfection and eternal life.” Our unique mission, deeply rooted in the Gospel of Jesus Christ, provides countless ways to serve and make an impact. This, along with our remarkable culture of belonging, weekly devotionals, and endless opportunities for learning and growth—all situated within a beautiful and historic campus—make it hard to imagine a more inspiring place to work. Brigham Young University strongly prefers to hire faithful members of The Church of Jesus Christ of Latter-day Saints. The last day to submit an application for this position is April 1, 2026, by 11:59pm MST. Patient Services Coordinator This position is responsible for coordination, oversight, and processing of all referrals for continuity of patient care outside the BYU Student Health Center. This position also coordinates, oversees, and processes all services rendered to SHC patients that require pharmacy patient assistance programs sponsored by pharmacy companies, the US Federal Government, and state governments. This position affects thousands of patients every year.

Requirements

A commitment to the mission of BYU.
3 years’ experience working in a health care environment.

Nice To Haves

7 years’ experience working in a health care environment specifically in a business office and billing.
1-3 years’ experience working in a supervisory role.

Responsibilities

Patient Assistant Coordination External patient care scheduling, insurance verification/coordination. This includes pre-authorization applications for some medication.
Coordination with patients, SHC clinicians, Medical Assistants, and external provider offices regarding patient care specifics.
Follow-up with problematic billing cases connected with the above-mentioned external visits.
Processing/Oversight of all health coverage pre-authorizations necessary for care administered at the BYU Student Health Center. This duty is a revenue protecting function for BYU Health Services. A functional knowledge of medical billing Current Procedural Terminology (CPT) is a requisite.
Coordination of all services rendered to SHC patients relevant to pharmacy and women’s health services patient assistance.
Oversight of processing and delivery of all applications to 3rd party payers and government entities that host pharmacy and women’s services patient assistance programs. This service is a revenue generating service for the BYU Student Health Center.
Coordinate inventory management of women’s services’ durable medical equipment attained via patient assistance programs and for inventory used for commercial insurance reimbursement. Inventory is valued at $50,000+ at any given time.
Supervision of 2-3 student employees in this department. This includes staffing coordination, scheduling, time approvals, employee review, pay decisions, hiring/firing decisions, etc.

Benefits

401k. BYU automatically contributes 8% at no cost to you. Additionally, if you contribute 5%, BYU adds an additional 4% (Rehires may qualify for different retirement plans)
Generous vacation and sick time, plus 13 paid holidays
Employee assistance program, available to the employee and all members of their household
Tuition benefits for employees and eligible family members
Access to athletic facilities
Excellent medical/dental benefits
Short/long term disability benefits
Paid parental and maternity leave
Wellness program
Free on-campus parking
Free UTA passes for employee, spouse, and qualified dependents
Discounts at the BYU Store and for many events at BYU