Patient Services Coordinator

The US Oncology Network • Powells Crossroads, TN

3d • Onsite

About The Position

As a Patient Services Coordinator, you will assist our patients through the check-in and/or check-out process so they can have a positive and consistent experience from the moment they walk in the door. At Tennessee Cancer Specialists, it is the privilege of our employees to walk with our patients and their families as they move along the journey of fighting cancer. Whether you are working directly with patients in one of our clinics or in a support role, you are an important part of our mission to deliver the highest quality, compassionate care. Our 300+ employees make up the teams at our 17 different East Tennessee locations!

Requirements

• High school diploma or equivalent required.
• Proficiency with computer systems and Microsoft Office (Outlook, Word, Excel, etc.) is a must.
• At least one year of prior experience in a similar medical clinic position.
• Sufficient manual dexterity for operating office equipment (keyboard, telephone, copier, etc.).
• Adequate vision and hearing for viewing computer screens for prolonged periods and hearing customers during in-person and telephone conversations.

Nice To Haves

• An associate’s degree in a business-related field.

Responsibilities

• Greet and build rapport with patients while completing the check-in process in a timely manner.
• Provide quick notification to clinical staff when a patient has arrived.
• Provide red carpet customer service through willingness to ask appropriate questions to assess patient needs and provide necessary information, both on the phone and in person.
• Collect copays and patient balances as necessary and provide receipts.
• Coordinate with patients and clinical staff during the check-out process to provide convenient appointment scheduling in accordance with physician and/or office guidelines.
• Navigate Electronic Medical Record (EMR) systems and other medical office technology to effectively chart patient information and communicate with other staff members.
• Keep the lobby and desk area tidy.
• Assist with any additional tasks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED