Patient Services Coordinator - Myeloma/Lymphoma
About The Position
The Patient Services Coordinator at MD Anderson Cancer Center coordinates and schedules patient appointments and impacts patient care services by ensuring timely and accurate scheduling of provider appointments, diagnostic tests, procedures, and treatments. This role is essential to maintaining smooth patient flow and supporting the multidisciplinary care team. The ideal candidate will have a High School Diploma and three years of customer service experience in a healthcare setting. The candidate must be available to work 40 hours per week, a combination of two 12-hour and two 8-hour shifts, Monday–Friday, with rotating weekends and holidays. This department is hiring for Evening/Night shift: (7:00PM – 7:00AM, 11:00PM – 7:00AM, & 3:00PM – 11:00PM.) G15 Myeloma/Lymphoma is a specialized inpatient unit providing comprehensive care for patients with hematologic malignancies, including multiple myeloma and lymphoma. Nurses on this unit deliver complex therapies, manage side effects, and provide education and emotional support to patients and families. Hourly breakdown of salary range based on a 36-hour work week: Minimum $19.23/hour | Midpoint $24.03/hour | Maximum $28.85/hour
Requirements
- High school diploma or equivalent.
- Three years of relevant work experience (may substitute additional education for required experience on a one-to-one basis).
- Must pass pre-employment skills test as required and administered by Human Resources
- The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment.
Nice To Haves
- Three years of customer service experience in a healthcare setting.
Responsibilities
- Coordinate and schedule patient appointments
- Schedule provider appointments, diagnostic tests, procedures, and treatments
- Prepare and maintain daily appointment templates and/or patient records in One Connect
- Communicate all pertinent information to families, physicians, team members, and other patient care areas
- Prepare patient materials and documentation according to established procedures
- Collect co-payments and validate patient insurance and demographics
- Update payment and patient information; reconcile One Connect cash drawer daily
- Perform validation of the Medicare Secondary Payer Questionnaire (MSPQ)
- Ensure coordination of benefits and assignment of Hospital Account Record (HAR)
- Follow standard operating procedures for institution and center
- Protect the security and confidentiality of patient information at all times
- Other duties as assigned
Benefits
- Paid employee medical benefits (zero premium) starting on the first day for employees working 30+ hours per week
- Group Dental, Vision, Life, AD&D, and Disability coverage
- Paid Time Off (PTO) and Extended Illness Bank (EIB) paid leave accruals
- Paid institutional holidays, wellness leave, childcare leave, and other paid leave programs
- Tuition Assistance Program after six months of service
- Teachers Retirement System defined-benefit pension plan and two voluntary retirement plans
- Employer-paid life, AD&D, and illness-related reduced salary pay program
- Health Savings Account and Dependent Care Reimbursement flexible spending accounts
- Fertility benefits
- State of Texas longevity pay
- Extensive wellness, recognition, fitness, employee health programs, and employee resource groups
- medical
- dental
- paid time off
- retirement
- tuition benefits
- educational opportunities
- individual and team recognition
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
