Patient Services Coordinator - Clinical Decision Unit

UT MD Anderson Cancer Center•Houston, TX

3d•Onsite

About The Position

The Patient Services Coordinator at MD Anderson Cancer Center coordinates and schedules patient appointments and impacts patient care services by ensuring timely and accurate scheduling of provider appointments, diagnostic tests, procedures, and treatments. This role is essential to maintaining smooth patient flow and supporting the multidisciplinary care team. The Clinical Decision Unit (CDU) is an outpatient unit that provides observation services to patients that do not meet the admission criteria. A designated 16-bed medical unit where adult patients in need of additional monitoring, diagnostic evaluation and/or treatment may be placed while a clinical decision is being made to admit the patient for hospitalization or discharge the patient for further care. Available for patient care 24 hours a day, seven days a week, including holidays.

Requirements

High school diploma or equivalent.
Three years of relevant work experience (may substitute additional education for required experience on a one-to-one basis).
Must pass pre-employment skills test as required and administered by Human Resources
The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment.

Nice To Haves

Three years of customer service experience in a healthcare setting.

Responsibilities

Coordinate and schedule patient appointments
Schedule provider appointments, diagnostic tests, procedures, and treatments
Prepare and maintain daily appointment templates and/or patient records in One Connect
Communicate all pertinent information to families, physicians, team members, and other patient care areas
Prepare patient materials and documentation according to established procedures
Collect co-payments and validate patient insurance and demographics
Update payment and patient information; reconcile One Connect cash drawer daily
Perform validation of the Medicare Secondary Payer Questionnaire (MSPQ)
Ensure coordination of benefits and assignment of Hospital Account Record (HAR)
Follow standard operating procedures for institution and center
Protect the security and confidentiality of patient information at all times
Other duties as assigned

Benefits

Paid employee medical benefits (zero premium) starting on the first day for employees working 30+ hours per week
Group Dental, Vision, Life, AD&D, and Disability coverage
Paid Time Off (PTO) and Extended Illness Bank (EIB) paid leave accruals
Paid institutional holidays, wellness leave, childcare leave, and other paid leave programs
Tuition Assistance Program after six months of service
Teachers Retirement System defined-benefit pension plan and two voluntary retirement plans
Employer-paid life, AD&D, and illness-related reduced salary pay program
Health Savings Account and Dependent Care Reimbursement flexible spending accounts
Fertility benefits
State of Texas longevity pay
Extensive wellness, recognition, fitness, employee health programs, and employee resource groups
medical, dental, paid time off, retirement, tuition benefits, educational opportunities, and individual and team recognition.