Patient Services Coordinator/Customer Service Coordinator
About The Position
PTSMC Groton is seeking a part-time Patient Services Coordinator to support the patient experience and keep the clinic’s front desk operating smoothly. This customer-service-focused position handles medical reception, patient scheduling, and administrative duties while working closely with physical therapists and the clinic team. The coordinator welcomes patients, assists them with the administrative aspects of care, and helps provide a professional, organized, and welcoming front desk experience. PTSMC is a physical therapist-owned outpatient physical therapy practice serving Connecticut and Massachusetts. The organization describes its culture as collaborative and patient-centered, emphasizing compassion, respect, professionalism, teamwork, and support for employees.
Requirements
- Strong communication and customer service skills.
- Excellent attention to detail and organization.
- Comfort using computers and learning new software systems.
- Ability to multitask and stay organized in a busy environment.
- Professional, positive, and team-oriented attitude.
- Ability to handle sensitive patient information with professionalism and discretion.
Nice To Haves
- Previous experience in a medical office, healthcare, front desk, reception, customer service, or administrative role is preferred.
- Previous physical therapy or healthcare work experience is a plus.
Responsibilities
- Greet patients and visitors in a friendly and professional manner.
- Check patients in and out of appointments.
- Answer and appropriately route incoming phone calls.
- Schedule, reschedule, and confirm patient appointments.
- Assist patients with registration, intake, and insurance forms.
- Verify and maintain accurate patient information.
- Enter and update patient information in the electronic medical record (EMR) system.
- Collect copayments and other patient payments.
- Communicate with patients regarding appointments, paperwork, and general questions.
- Work with physical therapists and other clinic staff to support a smooth patient experience.
- Maintain an organized, welcoming, and professional front desk environment.
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
