Patient Services - Pediatrics

Child & Family Development•Charlotte, NC

1d•Hybrid

About The Position

We provide testing and therapy services to children and are seeking an administrative professional to help serve families. While the position is primarily front office responsibilities, you will have opportunities to collaborate with clinicians, attend clinical information sharing sessions, and observe children in therapy. Most importantly, you get to know the kids and their families. If you have a desire to help others, consider applying to work at C&FD. We are an employee-driven organization with core values focused on a tradition to develop community, foster integrity, and continually create progress. While our work environment and team atmosphere are certainly some of our strongest attributes, we also offer a comprehensive benefit platform.

Requirements

High School diploma with medical or administrative coursework preferred.
College Degree OR 3 years medical office administrative experience OR 5 year’s medical office administrative experience and customer service experience in a non-healthcare setting combined preferred.
Excellent customer service skills.
Initiative to problem-solve and see client issues through to completion.
Ability to establish and maintain effective working relationships with staff, clients and public.
Ability to work independently in a high-volume office, prioritize tasks and to work under pressure and deadlines without close supervision.

Responsibilities

Provide excellent customer service to clients and families.
Welcome families to the office.
Patient registration.
Collection of payments.
Scheduling.
Insurance verification.
New patient referrals.
Perform other typical healthcare office duties.
Work within several software programs.
Answer questions and requests to ensure we do our best to help the families who count on C&FD for their child's success.
Travel to both the Pineville and Charlotte location will be required.