Front Desk/Patient Services Coordinator
About The Position
At IVI RMA North America, we help individuals and families build the futures they've dreamed of through advanced fertility care. We're seeking a warm, compassionate, and service-oriented Patient Services Coordinator to join our team in Littleton, CO. As the first person our patients see when they arrive, you will play a vital role in creating an exceptional experience during an important and often emotional journey. If you thrive in a fast-paced healthcare environment, enjoy building meaningful connections, and take pride in delivering outstanding customer service, we'd love to hear from you.
Requirements
- High School Diploma or GED
- Minimum 1 year of administrative, healthcare, hospitality, or customer service experience
- Strong communication and interpersonal skills
- Comfortable working in a fast-paced, patient-centered environment
- Proficient with Microsoft Office and general computer applications
Nice To Haves
- Experience in a medical office, clinic, hospital, or healthcare setting
- Experience in a patient-facing or front desk role
- Associate degree or coursework in healthcare administration, business, or a related field
- Experience with EMR/EHR systems
Responsibilities
- Serve as the first point of contact for patients and visitors, creating a welcoming, compassionate, and professional experience
- Guide patients through each stage of their visit, answering questions and helping them feel supported throughout their fertility journey
- Schedule, confirm, and manage appointments while following provider scheduling templates and coordinating patient flow
- Identify and resolve scheduling conflicts, making recommendations to ensure an efficient patient experience
- Collect patient payments and help ensure insurance and demographic information is accurate and up to date
- Partner closely with physicians, nurses, financial counselors, and administrative staff to coordinate exceptional patient care
- Process medical records requests and maintain accurate patient information
- Answer incoming calls, respond to patient inquiries, and provide excellent customer service
- Support daily office operations, including ordering supplies, maintaining front desk and waiting room areas, and ensuring the clinic presents a professional and welcoming environment
- Contribute to a collaborative team culture focused on delivering an outstanding patient experience
Benefits
- Medical, Dental, Vision Insurance Options
- Retirement 401K Plan
- Paid Time Off & Paid Holidays
- Company Paid: Life Insurance & Long-Term Disability & AD&D
- Flexible Spending Accounts
- Employee Assistance Program
- Tuition Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
