Patient Services Coordinator

The US Oncology Network•Wichita, KS

6d•Onsite

About The Position

The Cancer Center of Kansas (CCK) is seeking a full-time, on-site Patient Services Coordinator to join our team in our Wichita, KS offices. The typical work week is Monday through Friday, 8:33 AM – 5:00 PM with no major holidays, no on-call and no weekends. As part of The US Oncology Network and with over 40 years being established in Kansas, CCK delivers quality, personalized cancer care to communities across the state. Our physicians and staff treat patients in over 18 locations throughout the state. Our management and physician teams continue to be recognized in our communities for Excellence in Healthcare! With our mission in mind, we value each and every employee for their life-saving expertise and the role they play in making our patients’ lives as easy and comfortable as possible. Our employees are our most valuable resource. They help us create and continue to deliver on our mission. In CCK’s partnership with the US Oncology Network, one of the nation’s largest networks of community-based oncology physicians dedicated to advancing cancer care in America and supported by McKesson Corporation, we are able to extend an extremely competitive offering of benefits to employees.

Requirements

High school diploma or equivalent required.
At least one (1) year of front office experience preferred.
Proficiency with computer systems and Microsoft Office (Outlook, Word, and Excel) required.
Experience using a PMS and/ or EMR is a plus.
Displays a positive and professional demeanor each day towards patients, visitors, coworkers and the role’s responsibilities.
Comfortable working in a public-facing role.
Demonstrates a willingness to work with and for others; is flexible and courteous.
Exhibits behavior that promotes a spirit of cooperation.
Displays good judgment in problem solving to ensure smooth front office operations.
Accepts constructive criticism from upline reports.
Demonstrates adaptability: Handles day to day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities; demonstrates flexibility.
Shows work commitment: Sets high standards of performance and works efficiently to achieve them.
Commits to quality: Emphasizes the need to deliver quality products and/or services.

Nice To Haves

At least one (1) year of front office experience preferred.
Experience using a PMS and/ or EMR is a plus.

Responsibilities

Serve patients and visitors of the clinic by greeting, welcoming and directing as appropriate and in a prompt, courteous, and professional manner upon both arrival and departure.
Completes check-in steps within the PMS and EMR to notify appropriate areas of patient arrivals.
Meet with new patients to collect paperwork and insurance information.
Ensures all insurance and demographic information is obtained and entered into the practice management system in an accurate manner.
Communicates with staff on guest/ visitor arrivals, ensures guest sign-in and badge process is complete.
Collects, proofs for completeness and assists in filing or directing flow of patient forms.
May collect co-pays and balances; provides receipt.
Answers phone calls in a prompt, courteous, professional manner.
Provides general administrative support by scanning/filing charts and forms or ensuring they are sent to the appropriate department/personnel for filing and scanning or scans and files when requested.
Maintains area in a neat and orderly manner.
Maintains the daily appointment list for their site/ area and identifies no-shows, completing the documentation workflow for the same.
Maintains a legible supply of forms and appropriate office supplies required for daily activities.
Cross trains on other front desk responsibilities and duties that may vary based on location or department.
Remains current on all compliance requirements and in part, demonstrates knowledge of Adheres to confidentiality, state, federal, and HIPPA (Health Insurance Portability and Accountability Act) laws and guidelines with regards to patient’s records and information.
Attends required, applicable meetings.
Ensures all applicable policies and procedures of the company and Network are followed.
Other duties as requested or assigned including coverage within the department.