Patient Services Coordinator

PT Solutions Physical Therapy • Boca del Mar, FL

1d • Onsite

About The Position

At PT Solutions Physical Therapy, the Patient Service Coordinator serves as a crucial link between patients, providers, and insurers, ensuring a smooth, efficient, and supportive care journey. This role involves managing key administrative and communication processes, including verifying insurance coverage, obtaining prior authorizations, coordinating physician referrals, and optimizing schedules to facilitate patient access to necessary care quickly and confidently. PT Solutions is a clinician-founded, mission-driven community focused on expanding access to life-changing care. The company invests in its team through ongoing training, mentorship, and clear career advancement paths, fostering a supportive and forward-thinking environment. PT Solutions has been recognized as a USA Today Top Workplace four years in a row, including 2025. The organization is committed to the professional growth of its team members, empowering them to contribute to the future of rehabilitation therapy.

Requirements

• At minimum, a High School or GED diploma (Submission of diploma for the highest level of education obtained will be required).
• 1-2 years of customer service experience

Nice To Haves

• experience with healthcare preferred

Responsibilities

• Reconcile patient payments and units billed while following HIPAA guidelines
• Follow appropriate processes for Insurance Verification and/or benefits management
• Obtain authorization and/or prior authorization
• Over the counter collections and reconciliation of all charges weekly and monthly
• Maintain relationships with patients, providers, clinicians, and internal operational departments

Benefits

• Competitive compensation with ability to earn performance-based incentives
• Professional development through strategic internal platforms
• Opportunity for career progression with a nationwide physical therapy practice
• Paid Time Off (PTO) and either Sick Leave or Extended Illness Bank (EIB) accrual (dependent on state laws)
• Reimbursement for endurance race entry fees

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED