Patient Services Coordinator

The US Oncology Network • San Antonio, TX

5d • Onsite

About The Position

The US Oncology Network is looking for a Patient Services Coordinator to join their team at Texas Oncology. This full-time position will support the Revenue Cycle Department at their 5206 Research Drive clinic in San Antonio, Texas. The typical work week is Monday through Friday, 8:15a - 4:45p. The clinic fosters a collaborative, team-oriented environment where staff support one another and work together to provide high quality care. Leadership is committed to supporting employees by promoting a positive workplace culture, encouraging professional growth, and ensuring team members feel valued and heard. This is an excellent opportunity for individuals who thrive in a supportive setting and want to be part of a dedicated, patient focused team. This position can be either a level 1, 2 or Sr based on relevant work experience. As a part of The US Oncology Network, Texas Oncology delivers high-quality, evidence-based care to patients close to home. Texas Oncology is the largest community oncology provider in the country and has approximately 530 providers in 280+ sites across Texas. The US Oncology Network is one of the nation’s largest networks of community-based oncology physicians dedicated to advancing cancer care in America. The US Oncology Network is supported by McKesson Corporation focused on empowering a vibrant and sustainable community patient care delivery system to advance the science, technology, and quality of care.

Requirements

• High school diploma or equivalent required.
• Proficiency with computer systems and Microsoft (Outlook, Office Word, and Excel) required.
• Must successfully complete required e-learning courses within 90 days of occupying position.
• At least eighteen (18) months front medical office receptionist experience with insurance forms and scheduling software required.
• At least 5 years front medical office receptionist experience with insurance forms and scheduling software required

Nice To Haves

• Some receptionist or office experience preferred.
• Knowledge of this practice’s personnel, daily routines, and scheduling a plus.

Responsibilities

• Greets patients and visitors to the clinic in a prompt, courteous and professional manner.
• Checks in patients and informs clinical staff of patient arrival.
• Provides and explains paperwork for the patient to complete prior to examination.
• Collects, proofs for completeness, and files patient forms.
• Updates demographics and insurance information in the system.
• Collects co-pays and balances; provides receipt.
• Answers, screens, and responds to routine questions, routes to appropriate personnel, or take thorough messages.
• Pages clinic personnel as appropriate.
• Communicates messages in an accurate and timely manner according to procedures.
• Checks patients out after examination.
• Schedules returning appointments in accordance with physician and/or office guidelines.
• Provides patients with appointment details such as time, location, directions, instruction sheets, and other details.
• Records patient cancellations and missed appointments; reschedules appointments.
• Notifies appropriate staff of the cancellation and makes note in patient chart.
• Provides general administrative support by filing charts and forms.
• Maintains lobby area in a neat and orderly manner.
• Maintains a legible supply of forms and appropriate office supplies required for daily activities.
• Adheres to confidentiality, state, federal, and HIPPA laws and guidelines with regards to patient’s records.
• May type memos and forms.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED