Patient Services Coordinator Supervisor

IVI America • Radnor Township, PA

11d • $55,000 - $62,000 • Onsite

About The Position

The Patient Services Supervisor will assist the Patient Services Manager in the direct oversite and daily management of all Patient Services Employees. They are responsible for the training and development of their employees. This role will play a large part in building a solid foundation for departmental workflow to ensure optimal care is provided to all patients.

Requirements

• High School Diploma or equivalent (GED) - required
• Knowledge of Microsoft Office Suite: Word, Excel, Access, and OneNote – required
• Performance management
• 3+ years practical experience working in a related field

Nice To Haves

• Associate’s degree – a plus
• Area: Administrative Management or other related field
• Previous Team Lead or Supervisor experience – preferred

Responsibilities

• Onboards and trains new hires in all aspects of Patient Services
• Ensures understanding and consistency in key departmental areas such as policies, procedures, and patient care.
• Observes employee and patient interactions to provide coaching, guidance, and support.
• Frequently visits satellite offices to provide face-to-face support.
• Develops and continuously evaluates training curriculum to ensure safety, compliance, and productivity.
• Ensures that reconciliation reports are run and completed daily.
• Monitors how the employees record and process patient financial information and collect patient charges.
• Establishes best practices in reviewing errors and making recommendations to remediate and improve.
• Collaborates with the Patient Services Assistant Manager to ensure coverage across offices to maintain a fully functional department seven days a week, including all weekends and holidays
• Performs hands-on the Patient Services’ functions as needed due to absenteeism, open-to-hire, unusually high patient volume, etc.
• Assists with employee management through coaching, counseling, and employee development.
• Ensure that team members have the necessary training for proper performance and development.
• Transmit the Company’s policies (health and safety, labor legislation, training, etc.) to ensure compliance.

Benefits

• Medical, Dental, Vision Insurance Options
• Retirement 401K Plan
• Paid Time Off & Paid Holidays
• Company Paid: Life Insurance & Long-Term Disability & AD&
• Flexible Spending Accounts
• Employee Assistance Program
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED