Patient Services Coordinator - RCM
About The Position
PromptCare is seeking a highly motivated and detail-oriented Patient Services Coordinator to join our Patient Services Team. The ideal candidate will have experience in the healthcare industry, specifically in specialty infusion benefit verifications, medication authorizations, and be able to work in a fast-paced environment. The position will entail the creation of EMR notes, submission of electronic faxes, follow up and logging of recertification documentation from physician offices via CPR+ or Caretend software; as well as the timely communication with patients, physician offices, and sales team of auth requests assigned to payers. If you are a motivated individual with a passion for providing excellent patient services and have experience and knowledge in specialty infusion medication re-authorizations, we encourage you to apply for this exciting opportunity. To learn more about our company, visit us at PromptCare In-home Respiratory and Infusion
Requirements
- High school diploma or equivalent.
- Excellent oral and written communication skills are required to communicate with colleagues, management, patients, and physician offices
- Appropriate computer skills for the position (Microsoft Office Suite) and areas of influence
- Strong work ethics with attention to detail and quality are required
- Ability to identify and problem accounts is required
Nice To Haves
- Bachelor’s degree in healthcare field or business is preferred
- CPR+ and/or Caretend experience is preferred
- Previous experience working with infusion therapy patients is highly desirable
- Prior experience with prior authorizations, specialty medications, or third-party payers preferred
- Familiarity with electronic medical records, payer portals, and data entry systems
- Ability to handle multiple tasks in fast paced, challenging environment
- Infusion or DME background is preferred
- Clinical, medical office administrative, or related experience preferred
Responsibilities
- Benefit Verification for Insurance Changes, Therapy Changes & Dose Changes
- New / ReAuthorization under new insurance plan for insurance changes
- New / ReAuthorizations for drug or dose changes under existing plan
- Update payor information and binoculars in CPR/Caretend
- Update existing orders to show the correct payor in CPR/Caretend
- Monthly Verifications
- Manage internal email communication to and from other departments
- Attend to Urgent / Same Day Requests?
- Other duties as assigned
Benefits
- Comprehensive Medical, Dental, and Vision Package
- 401(k) Plan with Company Match
- Generous PTO: Vacation, Sick Time, Personal Days, and Paid Holidays
- Life Insurance: Standard coverage with optional enhancements
- Employee Assistance Program: Free counseling and coaching sessions
- Emotional Well-being and Work-Life Balance Resources
- Short & Long-Term Disability: Company-paid with optional supplements
- Accidental Death and Dismemberment Insurance
- FSA and HSA: Manage healthcare expenses
- Commuter Spending Programs
- Volunteer and Engagement Opportunities
- Employee Referral Bonuses
- Exclusive Discounts on entertainment, travel and various other supplemental and cellphone plans
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
