Patient Services Coordinator I - Buffalo Grove and Highland Park

Illinois Bone and Joint Institute LLC•Buffalo Grove, IL

1d•$17 - $23•Onsite

About The Position

The Patient Services Coordinator I position is responsible for delivering exceptional patient-centered customer service and supporting IBJI teams. This role focuses on accurate registration, optimal patient scheduling, and other office duties that contribute to a great patient experience, a positive team atmosphere, and achieve company goals. IBJI is the largest orthopedic group practice in Illinois, offering comprehensive care for adults and children with over 150 physicians across various specialties and over 100 locations.

Requirements

High school diploma or equivalent required
Minimum one year experience in customer service role (medical office experience preferred)
EHR experience (Epic experience preferred)
Must be available to work a flexible schedule to meet the demands of a changing scheduling environment and accommodate the needs of the practice
Work is performed in a fast paced office environment and involves frequent contact with physicians, staff, patients, and the public
Work may be stressful at times
Contact may involve dealing with angry or upset people
Stand or sit for extended periods of time
Work may require hand dexterity for office machine operation; using a calculator and/or computer keyboard
Physical demands may also include, stooping, bending or reaching to files and supplies, wearing a headset, mobility to complete errands or deliveries, sitting for extended periods of time and viewing a computer monitor

Nice To Haves

medical office experience preferred
Epic experience preferred

Responsibilities

Welcome patients and visitors to IBJI by providing and maintaining the highest quality customer service experience
Preparing paperwork to facilitate efficient operation and excellent customer service
Answering general inquiries
Appointment scheduling
Phone reception, patient triage, and escalation to appropriate staff
Registration/pre-registration procedures to include the review of patient demographics, insurance and advising patient to provide any necessary documents
Check in/out procedures
Patient chart management
Collection/posting of patient responsibility payments (including copays and deductibles)
Insurance verification and Referral management as required
Maintain a clean and safe work environment.
Other duties as assigned.