Patient Services Coordinator - Float Pool

Emory•Marietta, GA

7d•Hybrid

About The Position

The first person that a patient will see; ambassador of front line service for patients. Requires reliable transportation to commute to the various Emory Healthcare locations to provide front desk coverage. This individual will successfully cover front desk needs at a variety of Emory Physician Group Practice locations as a floater. Expected to travel to multiple locations (Clifton Rd, Executive Park, Midtown, Emory Saint Joseph's, etc.) to provide front desk coverage. Must be available to work an 8 hour shift M-F 7:00am-6:00pm. Greets and welcomes all customers utilizing EHC customer service model. Assist with patient flow and coordinate a positive patient experience throughout the check in process. Independently completes front desk responsibilities (scheduling, registration, copay collection, charge entry, referral management, paperwork prep, basic maintenance of office equipment, etc). Maintains strong working relationships with administrative and clinical teams. Participates as a key contributor to the Press Ganey patient satisfaction initiatives within the department. Cross-training required in multiple administrative support functions. Expected to support all front desk throughout Emory Physician Group Practice, M-F during business operating hours. Proactively update patients on waits and delays. Proactively identify opportunities for improvement and facilitate problem resolution. Expected to wear PSC uniform (to be provided) or business professional attire. Demonstrate maturity and professionalism with patients, staff and leaders.

Requirements

High school diploma/GED and three (3) years of experience in Healthcare or customer service industry OR a Bachelor's degree required plus six (6) months of experience as a PSC I.
Internal candidates without 6 months PSC I experience will require a high school diploma/GED and 4 years of healthcare or customer service industry experience or a bachelor's degree and 1 year of relevant experience.
Reliable transportation to commute to various Emory Healthcare locations.

Responsibilities

Cover front desk needs at a variety of Emory Physician Group Practice locations as a floater.
Travel to multiple locations to provide front desk coverage.
Greet and welcome all customers utilizing EHC customer service model.
Assist with patient flow and coordinate a positive patient experience throughout the check in process.
Independently complete front desk responsibilities (scheduling, registration, copay collection, charge entry, referral management, paperwork prep, basic maintenance of office equipment, etc).
Maintain strong working relationships with administrative and clinical teams.
Participate as a key contributor to the Press Ganey patient satisfaction initiatives within the department.
Undergo cross-training in multiple administrative support functions.
Support all front desks throughout Emory Physician Group Practice, M-F during business operating hours.
Proactively update patients on waits and delays.
Proactively identify opportunities for improvement and facilitate problem resolution.
Wear PSC uniform or business professional attire.
Demonstrate maturity and professionalism with patients, staff and leaders.