Patient Services Coord/Receptionist

The US Oncology Network•Colorado Springs, CO

4d•Onsite

About The Position

Rocky Mountain Cancer Centers (RMCC), Colorado's largest and most comprehensive provider of cancer care, has an exciting opportunity for a Full-time Receptionist/Patient Service Coordinator to support their Imaging team in their Penrose location in Colorado Springs. RMCC emphasizes that working with cancer patients is a calling, requiring care, compassion, and commitment. The goal for every RMCC team member, regardless of role, is to provide the best possible care for patients, fostering a deep connection and commitment to helping them. The role involves greeting patients, managing demographic and insurance information, registering new patients, preparing charts, collecting payments, distributing condolence cards, maintaining the lobby, identifying no-shows, and upholding patient confidentiality and clinic policies.

Requirements

High school diploma or equivalent required.
Minimum five years office experience, preferably in medical setting.
Manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment.
Vision must be correctable to 20/20.
Hearing must be in the normal range for telephone contacts.
Ability to view and type on computer screens for prolonged periods of time.
Must pass a background check.
Must pass a non-federal drug test (which excludes marijuana) post offer of employment and prior to hire.
Required to show proof of being vaccinated against influenza upon commencing employment.

Responsibilities

Greets patients and visitors into the clinic in a prompt, courteous and professional manner. Obtains all appropriate forms as required.
Obtains demographic and insurance information. Obtains copy of patient's insurance cards and current driver's license for file. Updates demographic and insurance information as needed in the system.
Registers all new patients into the system. Prepares and organizes new patient charts. Notifies nursing staff of patient arrivals, placing charts in appointment order.
Collects co-pays, deductible and other out of pocket amounts at time of visit.
Distributes condolence cards to patients families as requested.
Maintains lobby area in a neat and orderly manner.
Identifies no shows and forwards for patient notification.
Demonstrates an understanding of patient confidentiality to protect the patient and clinic/corporation.
Follows policies and procedures to contribute to the efficiency of the front office.