Patient Services Clerk

Northeast College Of Health Sciences•Levittown, NY

3d•Onsite

About The Position

The position of Patient Services Clerk is a full-time appointment requiring a minimum of 35 hours of service per week to the College. This role supports the Health Centers and reports to the Director of Clinical Operations. The Patient Services Clerk collaborates with various members of the College faculty, staff, and administration to support the Mission of the College.

Requirements

High school diploma or equivalent required.
Previous experience working in a medical office recommended.
Customer Service skills and experience preferred.
Effective and professional verbal and written communication skills.
Responsible judgment.
Professional and pleasant demeanor.
Basic proficiency in EHR.
Ability to manage stressful situations in a fast-paced, multi-task work environment.
Ability to maintain high degree of confidentiality.
Maintain a professional relationship with faculty, staff, and students.
Understanding of medical insurance, CPT, and ICD-10 coding.

Nice To Haves

Customer Service skills and experience preferred.

Responsibilities

Greet and sign-in patients when they arrive for their appointment.
Ensure patients complete the necessary paperwork upon arrival.
Record and track referrals as necessary.
Ensure appropriate insurance paperwork is filled out and submitted as required.
Verify patient coverage and co-payments via telephone or carrier website.
Have an understanding of medical insurance, CPT, and ICD-10 coding, verifying insurance benefits.
Actively supports clinicians and students as an enthusiastic participant in departmental meetings and actively identify ways to improve processes and service to patients.
Perform all duties within HIPAA regulations.
Assist with the hardship Account program for patients – execute proper paperwork and maintain timely documentation per episode of care.
Communicate with clinicians and patients regarding status.
Assist with annual execution of the Patient Financial Policy with patients.
Identify any issues related to OIG requirements and follow reporting as required.
Optimize provider schedules and patient satisfaction with efficient scheduling.
Answer telephones, schedule patient appointments, take and relay messages as needed.
Collect payment from patients for services provided or any supplies that are purchased.
Enter information from the Patient Encounter Sheets into Electronic Health Records system (EHR).
Assist with inventory management of nutritional supplements and other retail items.
Assist with the washing and drying of health center laundry.
Make copies and duplicate files for clerks and clinicians.
Maintain an adequate supply of clinic forms.
Promote and enforce the policies and procedures of the health center.
When opening the health center, retrieve messages, and ensure the desk is ready to open.
Secure all rooms in the health center at the end of the day.
May be responsible for closing out the cash drawer at the end of the day if working nights or weekends.
Assist in distribution of materials during orientation.
Any other duties as assigned.
Participate in College committees as requested.