Patient Services Billing Specialist
About The Position
Under general supervision, the Patient Services Billing Specialist provides foundational customer service support for professional billing within a centralized Epic billing office support model. This role involves responding to inbound patient inquiries related to professional billing, statements, balances, and requests. The specialist will provide basic explanations of charges, payments, and insurance processing using Epic tools, collect and post patient payments according to policy, and document interactions. Complex issues will be routed for escalation. The role requires meeting productivity, quality, and customer service standards while maintaining respectful, professional, and empathetic communication with patients. The position is eligible for remote work for candidates residing and working full-time in OK, but requires onsite presence 1-2 days a week. The role is available in Level 1 or Level 2 depending on experience, education, and licenses/certifications.
Requirements
- Minimum 1 year of medical insurance experience required (Level 1).
- Minimum 3 years of physician billing experience required (Level 2).
- Applied expertise in professional billing customer service workflows (Level 2).
- Attention to detail
- Good verbal and written communication skills
- Proficient with the use of Microsoft Office tools
- Foundational knowledge of customer service principles and healthcare billing concepts.
Nice To Haves
- Experience working directly with insurance companies.
- Experience reviewing claim payment issues.
- Experience resolving coding and reimbursement challenges.
- Certified Professional Biller (CPB) certification from AAPC required within 1 year (Level 2).
Responsibilities
- Respond to inbound patient inquiries related to professional billing, statements, balances, and requests.
- Provide basic explanations of charges, payments, and insurance processing using Epic tools.
- Collect and post patient payments according to policy.
- Document interactions and route complex issues for escalation.
- Meet productivity, quality, and customer service standards.
- Maintain respectful, professional, and empathetic communication with patients.
- Performs other duties as assigned
Benefits
- Competitive wages
- Total rewards package
- PTO
- 401(k)
- Medical and dental plans
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
