Patient Services Associate
About The Position
Carolina Oncology Specialists has been providing compassionate, patient-centered care since 1983, delivering high-quality oncology and hematology services tailored to each individual's needs. Patients benefit from the convenience of receiving chemotherapy treatments in our clinics, along with expert diagnosis, treatment, and management of a wide range of blood disorders. We are seeking talented, compassionate, and highly motivated individuals who are passionate about making a difference. At Carolina Oncology Specialists, you'll have the opportunity to support the meaningful work of community oncology while helping provide exceptional care and hope to the patients and families we serve. Join a team dedicated to clinical excellence, collaboration, and improving lives every day.
Requirements
- High school diploma or equivalent required
- Excellent communication and interpersonal skills
- Strong organizational and time management abilities
- Proficiency with EMR systems and basic computer applications
- Ability to multitask and work effectively in a fast-paced environment
- High attention to detail and accuracy
- Compassionate and patient-focused attitude
- Demonstrate empathy and respect in all patient interactions
- Maintain confidentiality and adhere to HIPAA regulations
- Support a collaborative, team-oriented environment
- Uphold the highest standards of professionalism and integrity
Nice To Haves
- Prior experience in a medical office, scheduling, or front desk role preferred
- Oncology or specialty practice experience is a plus
Responsibilities
- Greet and check in patients in a professional, courteous, and empathetic manner
- Verify patient demographics, insurance information, and required documentation
- Maintain a clean, organized, and welcoming reception area
- Manage patient check-in/check-out processes
- Collect and post co-pays and patient responsibility as required
- Enter patient insurance policies and perform real-time eligibility in the Practice Management System when appropriate
- Schedule, reschedule, and confirm patient appointments in accordance with provider availability
- Coordinate multi-appointment visits (e.g., labs, imaging, provider consults)
- Ensure accurate entry of appointments into the scheduling system
- Communicate appointment details clearly with patients and caregivers
- Contact patients regarding appointment reminders and changes
- Maintain and update patient records in the electronic medical record (EMR) system
- Scan, file, and manage patient documentation efficiently
- Assist with insurance verification and referral tracking as needed
- Collaborate with clinical staff to ensure smooth patient flow
- Support front office workflows and special projects as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
