Patient Services Associate - BHSL

University of Arkansas System • Little Rock, AR

7d • Onsite

About The Position

The Patient Services Associate (PSA) in the Behavioral Health Service Line (BHSL) Women's Inpatient Unit is a specifically trained member of the unit-based care team who provides both clerical and patient care support. The PSA works under the direct supervision of the Clinical Services Manager (CSM) and under the direction of the RN, performs tasks and duties for which they possess the competency that do not require a licensed practitioner. In the clerical support role, duties include assisting with processing of medical records for patient admission and discharge and receptionist for the nursing unit. Employee must successfully complete a UAMS-sponsored conflict management training to identify, prevent, and mitigate disruptive behaviors using methods such as non-escalation, de-escalation, personal protection from physical assaults, and physical alternatives within six months of hire.

Requirements

• High school, GED, or formal education equivalent
• 1 year of work experience in the Health Care field
• Excellent oral and written communication skills, ability to accept and follow written and verbal instructions, ability to communicate following Guest Care guidelines
• Successful completion of the UAMS PCT and PSC courses
• Proof of legal authority to work in the United States on the first day of employment.

Responsibilities

• Collects and documents assessment data.
• Develops a Plan of Care (POC) per standard.
• Implements POC including medical order and interdisciplinary approach.
• Evaluates the progress of patient toward attainment of desired outcomes.
• Provides effective patient/family education/discharge planning.
• Administers medication per standard including drug information to patients/families.
• Acts as a resource/supports others.
• Delivers patient care using the principles of the defined nursing modality.
• Delegates care based on UAMS standards, legal and regulatory requirements, specific job description and individual level of education and training.
• Contributes to a positive work environment that is conducive to clinical education while serving as a resource for student nurses and staff.
• May perform other duties as assigned.

Benefits

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED